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Program Management -Operations Transformation VP - C13 (Hybrid)

Tampa, Florida| Fort Lauderdale, Florida

Job Type: Hybrid

Job Req ID 24795184
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Overview

Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration

  • Credible Challenge

  • Risk Management

  • Data and Results Driven

  • Accountable

  • Adaptable

Responsibilities

The Senior Program Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Manages one or more teams.
  • Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
  • Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Oversees program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
  • Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
  • Ensures all areas of the program are appropriately staffed. Monitor program commitment from those assigning resources.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Creates the program risk management plan. Work with procurement team to create, administer, track, and eventually close program contracts.
  • Makes recommendations for training and development needs for assigned personnel.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
  • Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
  • Ensures essential procedures are followed and contributes to defining standards.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 6-10 years of experience
  • CAPM, PMP, PgMP and/or MBA are a plus
  • Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties.
  • Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63

Education:

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

Operations & Technology is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. This role will report directly to the Operations Transformation Delivery Lead for Enterprise Risk Management Framework (ERMF) and Compliance, and will be instrumental in defining, improving, and delivering on Operations Transformation requirements across Citi. In addition, the role will be responsible in partnering with key stakeholders, influencing leadership of the organization, challenging assumptions, and partnering with business constituents.

Serving as a member of O&T Transformation office, driving all changes needed to reach Target State. Providing oversight of Operations de-risking programs including maintaining proactive communication with Management concerning the plan and execution, as well as participating in review and validation of completed milestones / deliverables.


Responsibilities:

  • Supports planning and coordination of day-to-day activities of running a program or portfolio of programs.
  • Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness.
  • Oversees program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Ensures essential procedures are followed and contributes to defining standards.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

  • 6-10 years of experience in Program Management, Operations, Risk and Control, Audit, or Data
  • Strong program management discipline and experience in one or several of Operations related functions.
  • Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties.
  • Tableau, Power BI, SharePoint, and other PM management tools

Education:

  • Bachelor’s/University degree or equivalent experience

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 06, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now

Success Stories

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York

SHAHZAD A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Shahzad A.

Data Tooling and Capability Head
Singapore

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