KYC Global Delivery Manager- C13/ VP (hybrid)

The KYC Global Delivery Manager will join the AML Investments & KYC Delivery Team, under the Client Insights Function. 

The role will focus on driving the continued development of the partnership between AML Detection and Customer Insights and AML Technology. The role will work closely with the wide variety of AML project delivery functions including the Business Analysts, Production Support and Testing teams within the Client Insights organisation.  

The individual will need to build strong working relationship with Global AML Technology as well as Operational and business functions to influence decisions at a global level.  

They will be responsible for monitoring the execution of releases, consistent and timely reporting of the execution as well as appropriate escalation of issues and risks. A key focus of this role is to deliver verbal and written appropriate communication to senior management about the projects – status, identified risks and proposed solutions, issues and impact.

Key Responsibilities:

• Work with the AML Technology, Business Analysts, Testing and other key delivery teams to support the timely delivery of changes to our KYC applications  
• Constantly monitor, proactively manage and report on progress, risks, issues, dependencies and solutions for the KYC release portfolio to all stakeholders  
• Perform root cause analysis and deliver recommendations for significant or recurring issues 
• Support Client Insights organization in the identification, solutioning and delivery of improvements to our processes and identify opportunities to improve Technology speed to market 
• Lead improvements in the relationship & interaction model between Client Insights and Technology teams 
• Work with oversight committees to update status, risks and issues  
• Ensures risks & issues are proactively identified, tracked, reported on and resolved in a timely manner 
• Work quickly and effectively on ad-hoc requests to support AML Management 

Experience:

The ideal candidate will have previous experience of Transformation work along with strong knowledge of project & program management of Technology implementations. They will be highly motivated, committed and passionate about problem solving, recognition of issues along with their remedies, focused on change keeping high quality assurance standards. Ideally from a technology or operations program background they will have experience of leading and influencing people, have a strong track record of successful change management delivery and ‘making things happen’. They will have excellent interpersonal skills written and oral communication skills. They also be an effective listener and when required, able to facilitate team and client meetings.

• Educated to Bachelor’s Degree level
• Minimum 5 years of relevant industry and work experience, preferably with an AML or Know Your Customer background
• Strong analytical mind with technical solutioning & implementation experience with technical lifecycle knowledge
• Requires excellent analytical skills in order to identify, filter, prioritize and validate potentially complex material from multiple sources. Exercises wide degree of latitude and discretion
• Reporting skills and very good attention to details,
• Experience in a multinational corporation preferred, with a proven ability to work with people across geographic regions/countries and diverse cultures
• Demonstrated ability to work independently and interact effectively with different levels of management
• Ability to deliver informative, well-organized presentations
• Strong team player with excellent diplomacy and communication skills to guide, influence and convince other to change which will benefit us all,
• Demonstrated initiative and creativity in problem solving
• Understand risk culture, AML processes as well as project management principles,
• Experience of process mapping and agile delivery model
• Computer literate - proficient in Windows applications
• Fluency in English

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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