Assoc Ops Support Analyst - B10 - SIOUX FALLS - Hybrid

The Assoc Ops Sup Analyst is responsible for providing operations support and serves as the liaison between operations staff, managers, project managers, technology, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all enhancements go into production in a timely and accurate manner.
• Assist manger with identifying areas of training for team members and relaying quality expectations.
• Submit and support trouble ticket resolution.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience preferred
• Familiarity with Recon Frontier and Accounting standards preferred
• Proficient in Microsoft Excel, Outlook, Teams, and Zoom
• Proven problem-solving and decision-making skills
• Consistently demonstrates clear written and verbal communication and interpersonal skills
• Ability to work independently and adjust priorities quickly as circumstances dictate
• Proven organization and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• This position is HOP to HOP eligible.
• Job Grade: B10
• Schedule: Monday through Friday, 8:00 am to 4:30pm
• Serve as a key point of contact for team relating to production and general ledger investigations.
• Perform administrative maintenance within Accounting systems.
• Work with the accounting managers to identify opportunities for process improvements and best practices and carry out the execution.
• Assist manager with adherence to all relevant financial regulations and accounting standards.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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