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Re-engineering Process Manager - C13 - SINGAPORE

Job Req ID 24744046 Location(s) Singapore, Singapore Job Type Hybrid Job Category Business Administration
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The Re-engineering Process Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Works with team leads to ensure that re-engineering and productivity and service delivery objectives are met or exceeded.
  • Support the leadership in managing the program, by compiling and analyzing progress on the various aspects of the re-engineering program.
  • Compile and analyze the scorecards to ensure 100% accuracy, timeliness and business analysis.
  • Lead and manage the day-to-day needs of the program which involves tracking progress, removing barriers and providing cross functional leadership.
  • Lead and manage the day-to-day activities associated with a specific process improvement/reengineering efforts.
  • Responsible for the tactical execution of medium sized projects, or phases of larger reengineering efforts.
  • Provide timely and regular communication, and overall project reporting within team, business partners, business leadership and reengineering leadership.
  • Partner with product business management to establish project priorities and assist in the successful delivery of their projects as needed.
  • Facilitate large end to end, cross functional, process review sessions to understand current state and build future state.
  • Work with the project teams to assure future state process is solving for business goals and overcoming barriers.
  • Assist in the management of the Citi-collaborate site.
  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 6-10 years process and project management experience. Lean, Six Sigma or another formal training in reengineering or process improvement.
  • Proficient in Microsoft Office.


  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This role is within the Markets Operations Transformation team that supports stakeholders within Markets Operations and the Markets business to design, manage and deliver a multi-year transformation roadmap.

Our transformation is underpinned by strategy, investment change execution and a market leading change delivery team focussing on programme and project management, business analysis, process re-engineering, low code application development and PMO.

The Futures and OTC Clearing franchise is an agency business providing trading and clearing capabilities across 40+ exchanges to our clients and proprietary lines of business such as Equities, Rates, Commodities, FX and Prime D1. The business is embarking on a strategic re-engineering of its platforms. This is a multi-year initiative, moving to real time computation, and with ambitious goals to design and deliver a more robust, strategic, well controlled end state for Futures and OTC Clearing Operations.

We are recruiting for a Business Analyst at Vice President (VP) level to be part of the project delivery team of the new strategic platform. This is a great opportunity to join a growing, global and dynamic transformation team delivering a major global strategic programme.

In this role, within the APAC Markets Ops Transformation team, you will work in partnership with the Futures and OTC clearing business, operations, technology and downstream areas such as finance and regulatory reporting.


  • Drives planning and coordination of workstreams
  • Identify stakeholders, build and manage relationships
  • Analyse and capture operations requirements and benefits plan
  • Collaborate with Operations, Technology and Product Development to ensure strategic requirements are met
  • Maintain JIRA user stories ensuring clear requirements and acceptance criteria
  • Host Global workshops to review and approve vendor gap development solutions
  • Provide SME input to analysis and test defects
  • Attend and document vendor training sessions
  • Collaborate with operations partners to deliver target operating model
  • Assess creation of project artefacts appropriate for the project methodology being used
  • Appropriately assesses and manages risks
  • Escalates program risks to the Program Manager

Skills and experience

  • At least 10 years of experience in Project Management and Business Analysis in financial services
  • Experience of managing projects in a Listed Derivatives and/or OTC line of business
  • Experience in interacting with senior management levels of the business
  • Broad understanding of business practices
  • Experience in process mapping
  • Demonstrates capacity to work in highly pressured environments
  • Experience of managing system migrations is a plus
  • Critical thinking and problem solving
  • Prior operations experience in Futures and OTC Clearing is a desirable but not essential


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Process Re-Engineering


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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