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Officer, Service Associate / Senior Service Associate - On-site

Job Req ID 23700269 Location(s) Singapore, Singapore Job Type On-Site/Resident Job Category Customer Service
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. 

We’re currently looking for a high caliber professional to join our team as Officer, Service Associate/Senior Service Associate - Onsite based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Service Associate / Senior Service Associate is responsible for providing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi’s policies and guidelines.


  • Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques

  • Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change

  • Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate

  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

  • Actively endorsing the bank's products and services

  • Responsible for bank operations and security procedures in all related branch functions.


  • A recognized Diploma or Degree in Banking & Finance, Business Administration, Accountancy or equivalent

  • Relevant experience in the banking industry preferred

  • Good analytical and problem solving skills

  • Meticulous, with a keen eye for detail

  • Relevant customer service experience in a financial institution

  • Customer-oriented with strong interpersonal and communications skills

  • A team player who thrives in a fast-paced and dynamic retail banking environment

  • A self-starter who can work independently and under minimal supervision

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

You will be required to work on shift as required due to Saturday Banking at our branches.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:

Customer Service


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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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