CitiConnect Head, JANA and South Asia (Platform and Data Services)

Platforms & Data Services are a key strength and differentiator for our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments. Citi’s industry leading client connectivity channel, CitiConnect, meets critical business, digital commerce and treasury needs with best-in-class technology and flexible integration options via APIs, Files and SWIFT and a suite of ERP/TMS plug-ins to accelerate client integration. CitiConnect solutions work seamlessly across our banking platforms and provide consistent interoperability, reliability, and security. As the global commercial and financial economy moves increasingly towards a 24x7, on-demand, real-time environment, the need for clients to integrate and automate their transaction, reporting and data requirements directly with bank systems has never been more important, and critical for success. 

The CitiConnect Head, JANA & South Asia is responsible for the creation, successful execution and implementation of Cluster digital strategies and related initiatives to improve client experience and support Services business growth.

Key responsibilities:

• Lead the product strategy for our complete suite of machine to machine connectivity channels (Files, API, SWIFT, ERP Integrators) in line with the global strategic roadmap to provide a best-in-class client experience across TTS products.
• Develop deep product expertise to support a rapidly changing business environment for Citi and its clients.
• Define success measures and key results with country, cluster and global stakeholders.
• Drive the transformation agenda for client connectivity channels through both proprietary development and strategic partnerships/alliances.
• Drive and own Digital Platforms priorities for Asia, through a deep understanding of client and market requirements along with building and implementing a pricing framework for Platforms and Data for the region and drive annuity fee revenue growth.
• Collaborate with different product groups and functions across TTS / Citi to define requirements and agree delivery schedules of new capabilities.
• Be the product owner and leader for Technology and Operations partners to transform the way we work and build an inclusive and collaborative culture.
• Define and communicate the strategic roadmap and value proposition clearly with clients, our sales teams and partners on an ongoing basis.
• Work with Sales and Relationship teams to drive strong client adoption of existing and new capabilities
• Ensure seamless client on‐boarding, transaction execution and servicing experience.
• Gather market and client feedback and continue to enhance platforms proposition on an ongoing basis.
• Analyze and anticipate future regulatory requirements in APAC region based on developments in other clusters as well as roadmap laid out by local regulators in the region.
• Ensure digital security for both clients and the bank are built into all platforms and evolve to remain cutting edge
• Deliver market share goals, drive industry recognition and awards
  

People Management / Risk and Controls

• Create a high performing team; Establish and maintain optimal organizational structure
• Establish a dynamic communication process between the region team and country/cluster/global teams as well as with partners (including Operations, Technology, TTS Sales, Finance, Legal, Compliance, AML/Sanctions and others)
• Drive ethical behavior and manage Conduct Risk in line with Citi and Services standards
• Collaborate with all Risk & Control functions and other stakeholders as needed in order to maintain a pristine risk and control environment
• Proactively provide leadership and ownership for any programs and initiatives to enhance governance, controls and risk management practices of TTS / Channels
  

Development Value

• High-profile and visible role with an excellent opportunity to lead the digital agenda for the business
• Senior role in a strategic product area for TTS and in a dynamic & high-growth geography
• Opportunity to lead, support and drive significant digital transformation of our clients’ businesses
• Build product development and product management skills in a horizontal and end-to-end manner
• Develop a range of skills across multiple facets of product development, business management, risk & control
• Build important and strategic relationships with clients and other external partners

Skills and Competencies

• Minimum of 10 years’ experience working in transaction banking or in any digital business
• Experience of leading a multi-country platforms strategy or digital transformation of business preferred
• Technical knowledge of digital channels including APIs and broader knowledge of the transaction services business
• Digital and Transformation mindset with the ability to think strategically to develop future vision for the business
• Ability to effectively communicate in a cross-cultural environment while demonstrating collaboration and interpersonal skills
• A high level of personal integrity with a proven dedication to excellence and leadership in man‐aging a diverse team with the ability to motivate and influence their performance.
• “Execution spirit” and entrepreneurial skills; “Gets things done”.
• Ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
• Strong analytical skills that allow to navigate key KPIs and drive targets
• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment
• Ability to attract and retain top talent internally and from the industry
• Exhibit flexibility, creativity and innovation while also retaining focus on detail and comprehensiveness of content

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