Service Mesh Platform Engineer - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Citi is changing, and Internet Gateway and API Management Engineering is driving that transformation.  Technology Infrastructure is a global organization striving to provide measurable competitive advantage to Citi by delivering modern best practices and automated tooling that empower our development and operations teams to deliver value to the business more quickly, more frequently, more reliably and at larger scale than ever before.

As the Service Mesh Platform Engineer in the Internet Gateway and API Management team you will be responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Client/Partner technology teams to deliver a hybrid, multi-cloud enterprise service mesh solution. This is a hands-on technical experience opportunity with the scope to impact tens of thousands of developers in the firm. This is also an excellent opportunity to gain expertise in many different tools and technologies; make an impact in a large organization; and gain exposure to the many business and technology initiatives. We are continually looking for ways to improve processes, better integrate our systems and automate as much as possible in order to Deliver Value to our Clients.

Responsibilities:

• Impact the engineering function by influencing decisions through advice, counsel or facilitating services and hands-on Development.

• Serve as a technology subject matter expert for internal and external stakeholders to design and implement a robust service mesh architecture, encompassing traffic management, security, observability, and resilience for microservices across public and private cloud.

• Integrate the service mesh with existing infrastructure and applications, ensuring seamless operation and interoperability with various platforms and technologies, including legacy systems.

• Establish and enforce service mesh best practices, including security policies, traffic routing rules, circuit breakers, and access control mechanisms, to maintain a secure and reliable application environment.

• Work directly with clients/partner application teams to drive rollout of tools, educate teams, and assist with adoption. Work closely with networking and security teams to ensure secure and efficient integration with on-premises infrastructure and networks.

• Develop comprehensive monitoring and observability dashboards to provide deep insights into service mesh health, performance, and potential issues, enabling proactive problem identification and resolution.

• Partner with SREs to establish service mesh observability, monitoring, and alerting strategies for maintaining high availability and performance, collaborating to define SLOs, SLIs, and error budgets.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge/Experience:

• In-depth understanding of service mesh architecture, components, and configuration options, including advanced traffic management, security policies, and telemetry customization.

• Proven track record of designing, implementing, and managing service mesh solutions at Fortune 500 scale, addressing performance, security, and observability.

• Hands on experience with Kong Service Mesh and Apigee Hybrid are required. Bonus for any experience extending and customizing the service mesh and developing related tools.

• Extensive experience with Kubernetes and container orchestration platforms, including networking, security, and service management. Preference for experiences with OpenShift, AWS EKS, and GKE.

• Deep understanding of microservices design patterns, service discovery mechanisms, API gateways, and distributed tracing.

• Expertise in tools like Prometheus, Grafana, Open Telemetry, and/or Kiali to monitor service mesh performance and troubleshoot issues.

• Knowledge of zero-trust security principles, authentication and authorization mechanisms (e.g. SSO, SAML, OAuth2.0), load balancers, firewalls, DMZ, and encryption technologies and related best practices for service mesh integration.

• Understanding of SRE principles and experience applying them to service mesh environments for reliability and performance optimization.

• Must have expertise in Unix shell scripting and at least one more other common scripting/automation languages/environments like JavaScript, Perl, Ansible, etc.

Qualifications:

• 7-10 years of relevant experience in an Engineering/DevOps role

• 6+ years of experience designing, implementing, and managing microservices architectures.

• 3+ years of experience with Kubernetes and container orchestration platforms.

• At least 2 years of experience on Kong Service Mesh, with at least 1 year on v2.x a must.

• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Experience working in Financial Services or a large complex and/or global environment

• Proven ability to lead technical projects and mentor other engineers.

• Consistently demonstrates clear and concise written and verbal communication.

• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices.

• Project Management experience

Education:

• Bachelor’s degree/University degree or equivalent experience.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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