Vice President - Site Strategy & Business Management

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Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Vice President, Site Strategy & Business Management (Internal Job Title: Program Management Sr Program Manager - C13) based in Pune, India.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Business/ Department Objectives:

1.    Manage end-to-end delivery program and dashboard for CSC Pune. 
2.    Management of the RLS Program and Capacity Analysis for CSC Pune. 
3.    Effective Demand Management for CSC Pune.  
4.    Be the coordinator for the site for all Delivery, Demand and R&LS related activities with Site Leadership, PMOs and other stakeholders. 
5.    Management CSC Pune reporting such as Balanced Scorecard, MOR etc. 
6.    Streamline or re-engineer center level processes through automation. 

Core Responsibilities:

1. Strategy

• End to end ownership of all strategic projects & programs, including planning, execution, reporting, financials & risks
• These projects / programs could be very diverse from each other – with outcomes being very different. 

2. Resource and Location Strategy:

• Partner with the senior business unit managers at the Site and global strategy teams to periodically assess functional growth requirements from both headcount and functional depth standpoints.
• Ensure the above forecast is reconciled with the global forecast for the location and any major gaps identified for correction.
• Partner with business unit managers and HR to ensure appropriate Organization Design elements are adhered to around span of control, reporting adjacency, stovepipes etc.

3. Talent Lifecycle Management: 

• Partner with HR / cross support groups to promote internal mobility, smooth onboarding experience, drive campus strategy, foster the culture of diversity, equity and inclusion. 
• Monitor internal and external trends around workforce churn and suggest proactive strategies to avoid any regrettable attrition. 
• Partner with HR to enhance the employee value proposition, through appropriate policies and practices.
• Partner with HR to strategize, manage & deliver the technology learning program. 

4. Demand Management: End to end demand management program for CSC Pune by effectively coordinating with PMOs, Business Unit Leads, Business Unit Send Site Offices and other stakeholders. 

5. Infrastructure Demand / Supply Management: 

• Partner with cross-functional groups to periodically track, report and manage various aspects of IT and non-IT infrastructure elements (including seating inventory and utilization, computing equipment supply to support ongoing growth, facilities at the premises and evolving needs).
• Partner with cross-support functions to track utilization of Infrastructure facilities and suggest forward looking strategies to enhance adoption and workforce productivity.

6. Governance: Maintain a controlled environment at the site, by ensuring proper awareness, timely guidance provided to business units for KRI enhancement. 

7. Reporting: Management of reporting related to delivery, R&LS, demand management, MOR etc. 

8. Automation: Streamline or re-engineer center level processes through lead strategy bringing in efficiencies and with effective controls in place to ensure an overall controlled environment.

9. Employee Experience program: Manage the employee experience program at CSC Pune, supporting the business units & support teams deliver the best-in-class experience for our employees. 

Experience:

• Minimum 12 years of work experience with at least 4-5 years’ experience in strategy and delivery management function.
• Excellent Communication skills, both written and oral.
• Experience in coordinating with multiple stakeholders spanning across local and global senior management, business unit PMOs, Operations and Technology teams etc.
• Experience with interpretation and application of Policies along with strong analysis and problem-solving skills
• Knowledge of business, demand, delivery and strategy related requirements.
• Must be able to work through cross-departmental situations, track performance, communicate expectations, anticipate and recognize problems, and when appropriate, escalate appropriately.
• Ability to interact and communicate both written and verbally with the senior management team.
• Create strong presentations for stakeholders on Delivery Management, Demand Management, and Strategy Management etc.
• Have capacity to communicate with both the Business and the Technology groups to effectively facilitate delivery and demand related aspects.
• Ability to create metrics, maintain trackers and other documents as needed.

Skills:

• Strategic mindset, with ability to manage a diverse set of situations / scenarios / problem-statements
• Program & project mgmt.
• Data analysis
• Partner with business teams to highlight delivery related reporting.
• Employee Collaboration and Engagement
• Excellent Oral and Written Communication
• Strong Presentation Skills
• High-level analytical Skills
• Status tracking and management reporting

Other:

• Ability to interact in a meaningful way with senior management and key stakeholders.

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