Application Support Lead Analyst

Job Responsibilities:

• Proficient in issue analysis, tracking and running defect triage calls.
• Working with solution architect and subject matter experts, the candidate is responsible to perform detailed root cause analysis on the issues and help explain same to Business users.
• Interacting with Global business users and assisting them in understanding the business issue with process/data; also keeping close track of all the issues reported until its closure.
• Keeping track of all the showstopper issues and driving the closure of these issues by working closely with our Dev partners.
• Coordination with different stake holders like level 1 production support, infra support, development teams etc.
• Working with the onsite support team and providing necessary overlap coverage to ensure smooth transition and communication between offshore and onsite.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Work with development team on improvement/automation areas and providing permanent solution for recurring production issues.

Job Qualifications:

• 12-14 years of relevant experience in the Financial Service industry
• Experience as Applications Support Manager
• Must Have Tech Capabilities : Abinitio, Unix, Control Center, Strong SQL skills with the ability to analyze large volume of data
• Knowledge of Database skills, Job Schedulers and Data Warehousing concepts.
• Must have comprehensive experience in working on Retail and Wholesale banking products.
• Must have strong knowledge on life cycle of the Loan(s) products.
• The candidate should have strong analytical skills.
• The candidate should also be experienced with multitasking, balancing tasks with priorities accordingly.
• Experience working on several projects at the same time is required. The person must be results-oriented, willing, and able to take ownership of engagements.
• Prepare and produce recurring internal reporting/presentation materials while ensuring accurate and consistent communications.
• Possess a very good ability to grasp the underlying business process and ability to work as an individual and in a team.

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