Guarantee Processing and Billing Support Analyst

We are seeking a detail-oriented and proactive Guarantee Processing and Billing Support Analyst with 2-3 years of experience in billing and customer support. The ideal candidate will be responsible for managing the billing process, ensuring accurate processing of guarantees, and providing exceptional support to our clients.

Key responsibilities:

• Oversee the billing process for customers, ensuring accuracy and timeliness in invoicing
• Process and verify guarantee claims, ensuring compliance with company policies and procedures
• Respond to customer inquiries regarding billing issues and guarantee processing, providing clear and effective communication
• Collaborate with internal teams to resolve discrepancies and improve billing processes
• Maintain accurate records of transactions and customer interactions in our billing system
• Assist in the development and implementation of billing policies and procedures to enhance efficiency

Experience & Skills:

• 2-3 years of experience in billing, accounts receivable, or a related field
• Experience with SWIFT massages will be an additional advantage
• Strong understanding of billing processes and guarantee management
• Excellent communication and interpersonal skills, with a customer-focused approach
• Proficiency in billing software and Microsoft Office Suite, particularly Excel
• Detail-oriented with strong analytical and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment

 By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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