US Retail Bank, Business Risk & Control - Senior Issue Manager, Vice President (Hybrid)

This Business Risk and Control Officer - Senior Issue Manager is part of U.S. Retail Bank (USRB) Issue Management team within the broader Business Control Organization for USRB.

The Business Risk and Control Officer is a strategic professional who stays abreast of changes and trends within their field and actively applies this knowledge to their work. This role is recognized as a subject matter expert for an area within Issue Management. There are typically multiple people within this area that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas of Issue Management. The role has significant impact on the area through execution of complex deliverables related to the Issue Management Lifecycle and provides advice and counsel to Issue Managers and on occasion, Business partners. The work impacts an entire area, which eventually affects the overall performance and effectiveness of the overall team/job family.

Responsibilities:

• Help contribute to governance and the facilitation of the execution of Issue Management  processes.  Support teams in the quality, completeness, and accuracy of the Issue Management Lifecycle, including, Issue Management Policy/Standard/Procedure, Lesson Learned Policy and Records Management Policy.

• Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework

• Help contribute to Lessons Learned, including deep dives into reopens, retargets, and other sensitive matters to limit the occurrence of similar future events and where similar risk exposure might exist.

• Help contribute to the timeliness, accuracy and completeness of the Issue Management Lifecycle through performance of controls.

• Support in the interaction with Operational and Compliance Risk in accordance with established Policy requirements.

• Assist in performing a detailed analysis to identify, assess, escalate, and influence management of risk exposures related to the Issue Management Lifecycle.

• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).

• Help ensure that adequate governance and training are in place to support management of Risk profiles.

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Possesses strong analytical and interpersonal skills, makes sound decisions, exhibiting critical thinking.

• Other activities may be required, including scheduled and ad-hoc management information, project management and governance reporting to committees and regulators.

Qualifications:

• 3-5 years of Issue Management experience.

• Prior experience in a risk and control environment preferred, including root cause analysis, control and monitoring for sustainability.  

• Preferred experience of overall USRB functional knowledge.

• Experience with MS Excel, iCAPS, IMPACT.

• 5+ years experience in financial services.

• Consistently demonstrates clear and concise written and verbal communication skills

• Effective organizational influencing skills required.

• Demonstrated ability to lead global team efforts.

• Excellent problem-solving skills. Ability to comprehend the big pictures with high attention to critical details.

• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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