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SVP, Project Senior Lead - Branch Formats and Design

Job Req ID 24793962 Location(s) New York, New York Job Type Hybrid Job Category Business Administration

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The Branch Formats and Design Lead is a member of the Network Distribution leadership team that supports the branch network and the US Retail Bank. This individual is a thought leader who follows the latest trends in branch and retail design and then adapts and applies them to support the retail bank’s ongoing network optimization and branch modernization efforts. Requires excellent communication skills in order to define requirements, negotiate internally (often at a senior level), and coordinate and manage external vendors. Diplomacy and negotiation skills are also required in order to guide, influence, and convince others, both internally and externally. Accountable for overseeing the overall design execution function for the physical branch and ATM network and for managing the bank’s physical design test and learn agenda to ensure that Citi remains an industry leader in branch customer experience.

Individual Responsibilities:

Partner with Real Estate Services (RES ) to design branch formats and physical design elements in support of the branch network’s network optimization and branch refresh efforts
Partner and collaborate with Sales and Service partners to define business requirements and overall design intent
Oversees execution through building life cycle and responsible for defining the efficacy of individual physical design elements
Interact with internal and external colleagues, including architects, design firms, contractors, vendors, and regulatory agencies, to ensure successful and timely project completion
Develop and execute a robust test and learn agenda of different design elements in both new and existing branches
Responsible for partnering with marketing and brand to define our branch merchandising standards, inclusive of interior and exterior signage and brand elements
Oversee the creation of design concepts, presentations, and documentation of continuous improvement
Conduct regular site visits and inspections to monitor project progress, identify potential issues, and ensure quality standards are met
Stay current on industry trends, competitor best practices, and emerging technologies to inform design decisions and project strategies

Basic Qualifications:

Master’s degree, or equivalent work experience
10 or more years of experience in design and related project management activities

Preferred Skills/ Experience:

Expert knowledge of retail design methods and approaches
Demonstrated leadership skills
Strong organizational and analytical skills
Advanced knowledge of project management
Ability to identify and resolve exceptions and to analyze data to confirm/refute individual hypotheses
Excellent verbal and written communication skill

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Strategy & Development

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 08, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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