Smart Solutions Operations VP - C13 - NEW YORK

This role is within the Smart Solutions team, which is integral to significant enhancement and transformation of processes and systems for a more sustainable operating model while also contributing on mission critical quick wins. The team deploys in-depth analysis, business process re-engineering, problem solving,  digitalization and technology program. The VP role will be critical to managing several business processes within the team that facilitate on-time, accurate, and complete Workflow and Business Intelligence solutions for the business. 

Responsibilities:

• Manage the change management processes for configuration changes in various smart solution tools in an SDLC-compliant manner
• Engage with stakeholders and SMEs to assess necessary configuration enhancements through collaboration with business and technology partners
• Acts as a technical expert who can advise stakeholders on the most appropriate solutions for their needs
• Coordinate and/or perform the necessary system configurations to support the business needs, and manage the implementation process including UAT testing
• For stakeholders seeking to onboard new use cases, support the assessment process by conducting current state analysis and creating process models of in-scope processes
• Apply creative thinking to resolve issues and complete required analysis 
• Follow “test and learn” experimentation and innovation approach to solve core business and end user needs
• Review use cases and drive implementation of strategic technology solutions, whether in-house build, vendor integration and AI capabilities

Qualifications:

• 6-10+ years of relevant experience within the financial services industry is preferred, but a successful candidate can come from another industry
• Project management / project coordination experience required
• Some SDLC experience, such as involvement in requirements design / development / UAT / change management required
• Exceptional verbal and written communication skills
• Able to manage competing priorities in a complex and dynamic environment
• Self-motivated with the ability to make decisions in the absence of detailed instructions

Preferred skills/experience:

• Some Power User or experience developing solutions via ETL tools such as Alteryx/Knime, visualization tools such as Tableau, project management such as MS Project, and/or workflow tools
• Some SDLC experience, such as involvement in requirements design / development / UAT / change management

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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