Senior Audit Manager - Franchise Risk, Cards, Client Experience Issue Validation

The Senior Audit Manager is a senior level management position responsible for managing a complex and critical unit within Internal Audit, in coordination with the Audit team. The overall objective of this role is to develop and execute a robust Audit Plan, and direct complex audit activities for a component of the business at a regional or country level.

The Internal Audit US Personal Banking team is responsible for providing independent assurance over the key risks and processes associated with Citi’s US Personal Banking (USPB)  line of business and the associated servicing and operations.  USPB serves Citi’s home market with the largest consumer wallet in the world and offers consumer branded cards, retail services and retail banking (including mortgages). The IA USPB Team covers the end to end consumer product lifecycle from design of new products to the end to end customer experience. The IA USPB Team consists of audit and analytics professionals located in the US: Florida, New York, Delaware, Texas, North Carolina; Mississauga, Canada, and Mumbai, India.

Responsibilities:

· Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget

· Ensure timely delivery of comprehensive regulatory and internal audit issue validations, including issues arising from other external parties

· Provide credible check and challenge to the scope, target state, and success criteria implemented by Management to ensure corrective actions fully addresses underlying issues and root causes

· Provide oversight and guidance over the assessment of complex issues and drive effective resolution with other stakeholders

· Manage end-to-end process of providing appropriate deliverables and comprehensive responses to the regulatory inquiries or exams

·The primary contact for management to provide the documentation for issues requiring IA issue validation

· Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports

· Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries

· Participate in major business initiatives and pro-actively advise and assist the business on change initiatives

· Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function

· Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues

· Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

· 10+ years of experience in a related role

· Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred

· Demonstrated successful experience in business, functional and people management

· Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables

· Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques

· Consistently demonstrates clear and concise written and verbal communication

· Demonstrated ability to remain unbiased in a diverse working environment

· Effective negotiation skills

Education:

· Bachelor’s degree/University degree or equivalent experience

· Master’s degree preferred

#NAMInternalAudit

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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