Operations Solutions Lead (DIR)

Operations Optimization and Enablement (OOE)

OOE is a newly formed team designed to drive change and implement Operations strategy.  Operations is helping to lead the Citi transformation agenda by rapidly scaling programs of work which will redefine core operations architecture and the processes they support.

The MTP (Manual Touch Point) Program is the delivery vehicle for adherence to Consent Order Sub-Clause V.2.d.i: Maximize straight-through processing and minimize manual inputting and adjustments.  The program is responsible for ensuring integrated governance to allow a joined-up delivery approach across the consent order ‘Romanette’ and alignment to Control / Risk.  Also responsible for the creation of a measurement framework that enables tracking of risk reduction tied to relevant STP metrics to show success, and the stand-up of an operationalization capability to ensure exit criteria are met and to demonstrate ongoing sustainability.

Key Responsibilities:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Implement Lean and /or Six Sigma methods to design and implement process efficiencies.

• Understand and translate root cause analysis of Operational Risk and look to solve issues through process re-engineering.

• Understanding of and adherence to regulatory related improvements.

• Provide direction and oversight to project teams to design and implement solutions that meet applicable business requirements.

• Measure process improvement benefits after changes are implemented.

• Develop and execute improvement action plans.

• Develop tracking tools and measures to support Continuous Improvement initiatives.

• Develops business case justification for projects and initiatives.

• Leverage resources and share best practices across all teams. 

• Establish and drive productivity and process improvement pipelines across the firm.

• Benchmark performance across teams to identify areas of opportunity and share best practice.

• Partner with Enterprise Excellence and Technology Organization as an ambassador of firm capabilities.

• Challenge the status quo to find ways to optimize performance to deliver results.

• Build a PI/ CI culture across the organization.

• Fill in as acting Program Director when applicable.

Core Competencies:

• 12-15 + years of experience:

• Strategic Thinking -Plans and makes both long-term and day-to-day decisions within the framework of the organization’s strategic intent. Understands the factors influencing strategy (e.g. core competence, customers, competition, market trends, external threats, organizational strengths and limitations), recognizes broad implications of issues, and adapts strategy to changing conditions.

• Leadership – Positively changes opinions and actions of others in a  desired direction by providing peers and subordinates with vision and inspiration and mobilizing them to fulfil it. Encourages subordinates to adapt positively to change, engage in worthwhile objectives, dace, define and solve problems. Inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, and displays passion and optimism. Gives appropriate recognition to others, accepts feedback from others, presents information in a persuasive manner, and clarifies information in order to gain understanding and buy-in.

• Develop Relationships – builds and maintains relationships that incorporate cooperation, trust, and respect by devoting the appropriate time and energy to facilitate partnership and growth. Relates to others while building credibility and rapport, communicates in an honest and straightforward manner and maintains networks. 

• Project Management – Coordinates projects by developing project plans, communicating changes and progress, completing projects on time and budget, and managing project team activities.

• Attention to Detail – Completes work in a thorough and complete manner, provides detailed information and tracks details at all times.

• Active Communications (Verbal, Written, Listening Skills) – clearly expresses ideas, information and concerns both verbally and in written format in both positive and negative situations. Demonstrates group presentation skills, presents information and numerical data effectively and actively participates in meetings.

• Diligence – perseveres in accomplishing tasks or objectives and maintains a sense of urgency about getting results. 

• Innovation – displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and effectively presents ideas and information.

• Organizing & Planning  - Plans, organizes and effectively manages to maximize efficiency and productivity. Sets goals and objectives, prioritizes and plans work activities, identifies specific action steps and resources, anticipates problems and develops contingency plans.

• Problem Solving & Decision Making  -Able to identify problems, solve them, and show good judgement by isolating causes from symptoms, gathering information from a variety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, and making decisions that reflect sound judgement in a timely manner. Able to identify and choose between multiple options, work well in group problem solving situations, understand consequences of potential decisions, and support and explain reasoning for decisions.

Education:

Bachelor’s/University degree, Master’s degree preferred

#operationsoptimization

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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