Operations Senior Project Manager (SVP)

Operations Optimization and Enablement (OOE)

OOE is a newly formed team designed to drive change and implement Operations strategy.  Operations is helping to lead the Citi transformation agenda by rapidly scaling programs of work which will redefine core operations architecture and the processes they support. 

The MTP (Manual Touch Point) Program is the delivery vehicle for adherence to Consent Order Sub-Clause V.2.d.i: Maximize straight-through processing and minimize manual inputting and adjustments.  The program is responsible for ensuring integrated governance to allow a joined-up delivery approach across the consent order ‘Romanette’ and alignment to Control / Risk.  Also responsible for the creation of a measurement framework that enables tracking of risk reduction tied to relevant STP metrics to show success, and the stand-up of an operationalization capability to ensure exit criteria are met and to demonstrate ongoing sustainability.

Key Responsibilities: 

• Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance. 
• Model best practice program execution and promote standardization and consistency across wider operations organization. 
• Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums. 

Qualifications:

• 10-12 + years of experience
• Strong Stakeholder Management to ensure cross collaborative buy in 
• Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations. 
• Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions. 
• Decision making - decisive & data driven to provide clear guidance and alignment. 
• Adaptability: Ability to navigate the team through ambiguity and embrace change 
• High emotional intelligence to navigate the team through a complex matrix of stakeholders. 

Technical Skills:

• 10-12 + years of experience
• Domain expertise: Across Operations and Finance functions and tools. Expert knowledge in end-to-end transaction lifecycle process. 
• Change management: Large, complex implementations and transformation program expertise in finance and or operations. 
• Process Improvement: Extensive knowledge of process improvement with a track record of streamlining operational or finance process.   
• Vendor Management: Experience in managing software vendors and 3rd party consultant teams. 
• Strategic Thinking: Ability to align operational process with organizational strategies, with experience in strategic planning and execution.

Education:

Bachelor’s/University degree, Master’s degree preferred

#operationsoptimization

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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