NAM Head of CitiService Delivery

The NAM Head of CitiService Delivery for Securities Services will be responsible for execution on standing up the target operating model for CitiServices in NAM while also playing a critical role in designing a globally consistent scalable model. This individual will face off to key external clients as well as internal stakeholders across multi products. This role will report into the Head of CitiService for the Securities Services in Operations and will be part of the leadership team for CitiService.

Responsibilities:

• Creating a culture across operational teams of accountability, urgency and focus on client resolution.

• Exemplifies Citi’s core values and Leadership standards. Executes to the highest ethical standards.

• Using a data led approach to identify areas of improvements.

• Ability to execute complex programs of work and change across people, processes and technology

• Proactively assesses appropriate solutions and manages risks. Ensures timely escalation and mitigation of risks to avoid impact to project delivery.

• Interfaces, influences and negotiates with senior leadership, regional business partners, vendors and any other stakeholders driving implementation initiatives.

• Brings advanced experience from prior senior management roles at Citi or other large financial institutions coupled with extensive experience in process/project management.

• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to evaluate team performance and find optimization opportunities.

• Attracts, recruits, retains and nurtures top class talent - manages performance evaluation and talent development cycles in accordance with Citi rules and policies for ratings, compensation, hiring, terminations and other personnel actions.

• Perform other duties as assigned focused on designing Target Operating Model organizationally and input into strategic architecture design.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience.

• Data driven and analytical thinker.

• Effective communicator with senior leaders and clients

• Experience with Aladdin or other software for portfolio management

• Strong organizational and follow up skills with the ability to multi-task effectively in a high volume environment.

• Experience with large institutional clients

• Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.

• Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).

• Effective Leadership skills; ability to promote team building and develop partnerships with other teams.

• Ability to analyze and solve complex problems;

• Effective influence skills

• Strong program and change management skills

Education:

• Bachelors/University degree, Masters degree preferred and managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

other job duties will include ;Lead execution of Target Operating Model for Citi Service and also partner with Global Head of CitiService to drive strategy for future service strategy.

Be able to face off to clients and client executive to drive transformation and manage large book of work scope

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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