Issue Quality Control Lead, VP (Hybrid)

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family

Operational Risk Management,

This role will be part of the Services Central Governance & Controls team organization responsible for driving execution of enterprise and operational risk programs.

Responsibilities:

• Drive issue quality review program ensuring compliance with Global Issue Management Procedure

• Facilitate Business Line QC engagement across the full lifecycle of high impact issue remediations and key remediation programs

• Act as a key resource for business and action owners to advise and support on the effective design and implementation of key control remediations

• Define and implement Services level procedures and guidelines

• Keep Management aware of program requirements through continuous and open communication, buy preparing and host working groups forums

• Update and maintain a robust Manager’s Control Assessment (MCA) in compliance with the Citi Operational Risk Policy.

• Prepare management reports on issue quality metrics and IQC process

Qualifications:

• 6-10 years experience in Operational Risk Management, Audit, Compliance or other control function

• Familiarity with issue management program

• Excellent oral and written communications skills

• Ability to work in a team environment, listen and work well with others to drive a global program

• Effective organizational influencing skills required.

• Capable of prioritizing and multi-tasking in a dynamic, fast paced environment

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency

• Ability to see the big pictures with high attention to critical details

Education:

Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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