Skip to main content


Issue Quality Control Lead, SVP (Hybrid)

Job Req ID 24742907 Location(s) New York, New York; Tampa, Florida Job Type Hybrid Job Category Risk Management
Apply Now

The Business Risk and Control Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

This role will be part of the Services Central Governance & Controls team organization responsible for driving execution of enterprise and operational risk programs. This role is responsible for ensuring accuracy of the quality of the information captured in ICAPS in line with the Global Issue management Procedures. This includes ensuring issue attributes are accurate, complete and comprehensive.


  • Drive issue quality review program ensuring compliance with global Issue Management Procedure

  • Facilitate Business Line QC engagement across the full lifecycle of high impact issue remediations and key remediation programs

  • Act as a key resource for business and action owners to advise and support on the effective design and implementation of key control remediations

  • Define and implement Services level procedures and guidelines

  • Keep Management aware of program requirements through continuous and open communication, buy preparing and host working groups forums

  • Update and maintain a robust Manager’s Control Assessment (MCA) in compliance with the Citi Operational Risk Policy.

  • Prepare management reports on issue quality metrics and IQC process


  • 10+ years experience in Operational Risk Management, Audit, Compliance or other control function

  • Familiarity with issue management program

  • Excellent oral and written communications skills

  • Ability to work in a team environment, listen and work well with others to drive a global program

  • Effective organizational influencing skills required.

  • Capable of prioritizing and multi-tasking in a dynamic, fast paced environment

  • Ability to analyze a process and recommend ways to improve quality, controls, and efficiency

  • Ability to see the big pictures with high attention to critical details


Bachelor's/University degree, Master's degree preferred.


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 31, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs