Head of Communications, Enterprise Services & Public Affairs and Global Legal Affairs & Compliance

About the Team

Enterprise Services and Public Affairs (ESPA) seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. Corporate Communications is a nimble team in ESPA that covers a broad scope of responsibilities, including executive communications, public engagements, corporate reputation programs as well as communications supporting our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA across the world.    

The Head of Communications, Enterprise Services & Public Affairs and Global Legal Affairs & Compliance (ESPA and GLAC) will manage Citi’s internal and external communications efforts for the two functions and their leaders’ executive visibility. Key groups across these functions organizations include: Sustainability & ESG, Community Investing & Development, Real Estate Services, Headquarters, Global Legal Affairs, Compliance and more. This role manages senior professionals and requires the ability to prioritize high-impact communications work in an ever-evolving landscape. Excellent communication and relationship-management skills are required in order to influence and effectively communicate with a wide range of audiences. 

Primary Responsibilities 

• Lead a communications strategy that enhances Citi’s profile and reputation and reflects its strategic priorities 
• Manage and oversee media relations through short-and-long-term strategies to elevate Citi and its relevant executives across financial, business, trade and consumer media outlets 
• Oversee internal and external corporate communications including: Sustainability, Real Estate, Financial Inclusion, Legal, etc.  
• Develop and maintain strong working relationships with key media outlets 
• Mange the development and production of a variety of communications materials, including company messaging and statements, communications plans, press releases, blog posts, FAQs, and other collateral 
• Lead a team of professionals that support key areas of work 
• Develop talent and manage performance of team members to achieve a standard of excellence 
• Work cross-functionally with many teams across Citi, including HR, IR, Legal, Communications, Marketing, Research, etc.  

Qualifications and Education 

• 15+ years of relevant experience, 5+ years of managerial experience 
• In-depth familiarity with both media relations and internal communications  
• Experience pitching financial, business, technology, and industry publications 
• Subject matter expertise in ESG, Sustainability and Social Impact is a priority  
• Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders 
• Strong and prolific writing and editing skills 
• Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities 
• Comfortable working in a fast-paced corporate environment with sensitive information 
• Takes initiative, anticipates next steps and sets high standards in all he/she does 
• Strong relationship management skills and experience working with stakeholders cross-functionally and globally 
• Creative, thoughtful approach to work product and regularly brings forward new ideas 
• Experience managing third-party agency relationships 
• Persuasive when presenting to larger groups or in regular meetings, both internally and externally 
• Exceptional attention to detail 
• Integrity, maturity, dependability, and a positive professional attitude 

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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