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Finance Control Design & Implementation and Issue Management (FCII) Leader

Job Req ID 24731023 Location(s) New York, New York Job Type Hybrid Job Category Risk Management
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The Finance Control Design & Implementation and Issue Management (FCII) Leader will report to Finance Head of Controls Managing Director and will lead members the Finance Controls group and key constituents across the bank in the development, redesign and application of emerging, new controls and control frameworks to our environment. This senior level position will oversee and direct a series of FCII sub-teams of controls professionals which will execute a portfolio of controls assessments, design and plan remediation and drive remediation efforts. This will require the FCII leader to mentor and act as a career guide to sub-team staff members in a managerial capacity. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations.  Accountable for end results and contributing to the future strategy of the area.

In leading these sub-teams the FCII Leader will direct reviews of end-to-end business processes across Finance to identify control and process enhancements, which will facilitate the conformance of controls to the enhanced standards. In addition to FCII sub-team members, the FCII Leader will direct and partner with resources from existing business and functional risk and control teams, as well as IT system owners, and front-line process owners. An initial key focus will be on critical business processes and those areas cited by regulators as requiring urgent remediation. In target state, Business-as-Usual (BAU) control issues will be the focus with the FCII Leader deploying sub-teams into identified areas of concern.

In addition to the above, this senior level role is expected to serve as the lead challenge function for sub-team assessment results and for overall program effectiveness and from time to time be asked to direct and manage special projects. The review and challenge activity may be BAU event driven or connected to regulatory mandates or management identified concerns. The FCII Leader will need to be comfortable managing multiple activities across a variety of high-profile topics including critical control due diligence and remediation, data quality control effectiveness, the effectiveness of various governance committees, and incident post-mortems, therefore a diversity of experience across a range of topics will be key. Further, being comfortable with ambiguity, taking initiative and developing creative solutions to business problems will be paramount. 

Key Responsibilities

  • Lead the design and implementation of effective controls across Finance (Controls Design & Implementation)
    • Support 1st line adherence to 2nd line risk policies, standards, and frameworks (incl. In-Business Senior Operational Risk Manager (SORM) requirements)
    • Advise Business Owners on effective control design (incl., control objective alignment, control type – detective vs. preventive, etc.)
    • Review written control procedures to ensure controls related language accurately reflects the design of the control
    • Support control owners in implementing the control into the business or functional process, including incorporation of relevant metrics and reporting mechanisms
    • Drive opportunities for controls enhancement initiatives (e.g., rationalization, automation, etc.)
    • Assist control owners in initial control validation
  • Lead the timely and effective remediation of control breaks and issues across finance, including well-planned and executed Corrective Action Plans that address root causes (Issue Remediation & Management)
    • Ensure complete adoption of the issue management practices within the respective businesses and functions
    • Assist process and control owners in evaluating control deficiencies holistically, including identification of root causes and required corrective action plans
    • Support development of the Corrective Action Plan (incl. categorizing issues based on their impact to the business / function to manage remediation efforts)
    • Oversee and ensure timely and complete issue remediation within businesses and functions and escalate any delays and / or challenges, as needed 
    • Assist 1st line in developing documentation for remediation plans to provide to relevant stakeholders regarding the status of remediation efforts (e.g., “behind / ahead” of schedule, completed, closed, etc.)
    • Validate remediation activities are documented, completed, and closed- out in accordance with issue management standards


  • A minimum of 15 years of experience at a global financial institution
  • Strong understanding of a broad range of financial services products/services and end-to-end processes including technology and operations functions
  • Possess the ability to define problem statements and bespoke solutions in ambiguity
  • Capable of driving outcomes independently and escalating issues as encountered in timely manner
  • Knowledge of and experience with financial services control environments and business processes
  • Understanding of ever-evolving governance processes and regulatory environments within financial services
  • Experience managing multiple, nimble highly efficient teams
  • Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures and within FCII
  • A demonstrated ability to work collaboratively within and across project teams, functional and business units
  • Well-developed listening skills and a strong ability to engage at the senior management level
  • Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
  • Demonstrated excellence in mentoring and developing staff and expanding capabilities
  • Demonstrated experience in designing work programs and assessment playbooks  
  • The ability to summarize complex topics effectively for C-suite executives and members of the Board of Directors
  • Experience interacting with and providing progress reports to regulators
  • Demonstrated ability to support change management across large global organizations
  • The ability to collaborate effectively, while also providing constructive challenge to status quo thinking
  • Proficient in developing new ideas to mitigate risk and improve current processes. 

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Apr 19, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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