VP Global Lending Operations Engagement and Target Operating Model Resource Lead

The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead People Strategy and engagement program globally - Supports planning, directing and coordination of day-to-day activities of running the program or portfolio of programs, including Voice of the Employee (VOE) programming and Lending Operations engagement activities

• Support global activities end-to-end from strategy to agenda and logistics, includes but not solely townhall, offsites, senior visits

• Manage the Resource Strategy and models to align the organizational into our target operating model, analyzing ratios, levels and healthy indicators for teams to have a balanced and proper levels to promote growth, control and segregation of duties.

• Work with a group of champions across the clusters and functions to cascade the culture change in the organization

• Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.

• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Oversees program plans meet business needs as described in the program initiation documents.

• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.

• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.

• Monitors program commitment from those assigning resources.

• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

• Creates the program risk management plan.

• Works with procurement team to create, administer, track, and eventually close program contracts.

• Makes recommendations for training and development needs for assigned personnel.

• Ensures essential procedures are followed and contributes to defining standards.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

• Excellent written and communication skills

• Experience working in global and complex settings with multiple stakeholders at a senior level is required

• Knowledge of engagement and people strategy and loans operations preferred

• Proven ability to work in a team of diverse skill sets and cultures

• Proven ability to work in high-pressure, time-sensitive environments

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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