Digital Services Product Manager, VP - TTS Liquidity Management Services

As the Liquidity Management Services (LMS) business embarks on a complex, multi-year transformation program to realize the business vision of a Real-Time, Intelligent, Responsive and Global network, it is necessary and timely to evolve and grow our product practice which will be relied upon to progress our innovation agenda. 

Responsibilities:

• Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much more

• Partner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutions

• Lead experience strategy teams to invent and execute breakthrough solutions

• Manage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solve

• Manage multiple work streams around the world with varying timelines and complexity with authority and passion

• Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers

• Uncover rich insights from net promoter score data, digital analytics, first/second and third party research that can fuel remarkable solutions

• Work with internal analytics partners to track the performance of the team’s solutions and use that data to inform the next iteration

• Partner with head of the business to set the short term and long term design strategy

• Co-develop high-level briefs that drive large-scale projects and support the Strategy Leads in the development of smaller initiative briefs

• Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways

• Support the Managing Directors in the overall growth and development of the business capability across the company

• Be a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customers

• Manage the career development of cross-discipline resources and be a motivating and inspiring force in the company that gets the best performance out of people

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience

• Banking or financial services experience

• Business management mindset, with proven track record of results

• Subject matter expert in the field of customer experience strategy with extensive experience collaborating with design, production, media and development teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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