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Wholesale Credit Risk- In-Business Quality Assurance Data Practices Methodology Manager (SVP)

Job Req ID 24719459 Location(s) Mumbai, India Job Type Hybrid Job Category Risk Management
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The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management ofwholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

  • The overall objective of this role is to help define and implement the QAR Procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

  • Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

  • Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk Standards and processes across the first line of defence

  • Responsible for the development and implementation of methodology guidance and tools specific to Data Testing, that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute data testing as part of QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

  • Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

  • Lead ongoing and periodic assessment of the quality of the Data Testing within QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

  • Identifying process improvements from the reviews of data testing work papers completed in the QARs

  • Feedback from IBQA staff and key business stakeholders, where relevant

  • Lead in collaboration, provide oversight, consultation and guidance over the assessment of Methodology related questions from In-Business QA staff performing data related testing within QARs.

  • Help drive technology solutions to support QAR activities

  • Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

  • Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

  • Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

  • Attract, develop, and retain top quality assurance staff

  • Support the Global Head of WCR In-Business QA on internal projects and initiatives

  • Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

  • Travel (less than 10%)


  • Demonstrable Technology Internal Audit / Assurance experience, including 7-10 years in banking, credit risk management, internal audit, risk and controls, model risk or technology (e.g. Python, code reviews).

  • Deep knowledge of risk management and control frameworks obtained through experience in large financial organizations.

  • Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

  • Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

  • Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

  • Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

  • Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

  • Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

  • Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

  • Effective in management of workload and lead the team on delivery of tasks from start to completion

  • Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

  • Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

  • Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

  • Tableau or visualization tool familiarity

  • Experience with programming languages (SQL, Python) etc.


BA/BSc or higher degree in Business (MBA), or any other related subject 


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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