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VP-COO - Transformation Program Management - QA Officer

Mumbai, India

Job Type: Hybrid

Job Req ID 24734856
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration

  • Credible Challenge

  • Risk Management

  • Data and Results Driven

  • Accountable

  • Adaptable


Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi:

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

 We’re currently looking for a high caliber professional to join our team as Vice President, COO - Transformation Program Management – QA Officer - Hybrid based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • We empower our employees to manage their financial well-being and help them plan. 

In this role, you’re expected to:

The Chief Operating Office (COO) is at the center of a multi-billion-dollar transformation that will shape the future of the company over the coming years. The COO Transformation Program Management Quality Assurance (QA) function ensures that Transformation processes and procedures are followed and consistently applied. The results of the QA process help management to identify operational weaknesses, transformation risks, training needs, and process deficiencies. 

The Transformation Program Management QA Officer will be responsible for the ongoing execution of assigned QA processes. This role will report to the Transformation Program Management QA Function Head.


  • Execute Transformation Program Management QA procedures for assigned processes.

  • Under the supervision of the Transformation Program Management QA Function Head, support the execution of the following:

    • Provide effective credible challenge during QARs to accountable parties of the in-scope processes, ensuring that weaknesses in these processes are identified and escalated as appropriate.

    • Execute/review QA test scripts for the applicable processes.

    • Assist in the preparation of monthly and quarterly QAR reports to senior management that communicate and measure results to identify trends and potential solutions.

    • Monitor for corrective actions through resolution that have been raised during QARs.

    • Assist in the creation of and provide feedback on QA documents/tools.

  • Support the continuous improvement of Transformation QA procedure, risk assessments and controls to drive effective QA coverage and standards.

  • Interact with management to ensure that QA protocols are adequate.

  • Support the Transformation Program Management QA Function Head on internal projects and initiatives.

The opportunity…!

This is an exciting opportunity for a highly motivated and experienced officer to get exposure to a wide range of control issues and their remediation. This is a new team offering that unique opportunity to craft the role with your personality!

As a successful candidate, you’d ideally have the following skills and exposure:

  • Minimum 10+ years’ experience in Program / Project management, Internal Audit, Assurance.

  • Experience working with global teams in designing and executing a program management QA framework, including the initial assessment of concerns and monitoring strategy, execution of scripts and procedures, reporting observed findings, and continuous improvement.

  • Strong leadership skills with a proven track record in driving positive and sustained change as a Quality Assurance professional, internal auditor, or regulator.

  • Strong grasp of program management processes to evaluate findings within a QA process and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation.

  • Experience in preparing presentations for management.

  • Excellent communication skills required.

  • Ability to work across all levels of management independently and effectively.

  • Candidates with Risk & Control and/or Internal Audit background would also be a good fit.

  • Bachelor’s degree, potentially Master’s degree.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now

Success Stories

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York


“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Shahzad A.

Data Tooling and Capability Head

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