VP- COO Quality Assurance -Business Risk & Control- C13

The Business Risk and Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. 
• Manage teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Perform a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Participate in the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 
• Contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Support with adherence to the MCA Standard through controls after the execution of a process (QA).
• Actively deals with Operational and Compliance Risk in accordance with established Policy requirements.
• Perform detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Support with the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Proactively ensure that adequate governance and training are in place to support management of Risk profiles.
• Deal with the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• May be responsible to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+years of experience.
• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
• Must have Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis.
• Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators.
• Demonstrated judgement and critical thinking skills.

Education:

• Bachelor's/University degree, Master's degree preferred.

The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Risk and Control, Quality Assurance, Transformation, Regulatory Standards and Communication. COO CAO enables the organization to execute on Citi’s Vision and Strategy.

The COO Quality Assurance (QA) is a newly created team in COO CAO function and is responsible to provide strong oversight, facilitate reviews and support Citi’s effective management of operational and technology risks.

Key Responsibilities:

• Provide independent assurance on the design and operating effectiveness of an area, at a global or regional level.
• Implement common standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols.
• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
• Support COO QA Lead in fostering a strong partnership across EO&T, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability to deliver on remediation activities.
• Implement future state strategies over 1st Line of Defense Quality Assurance, Control and Monitoring activities.
• Support COO QA Senior Management to implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.
• Support and endorse the Quality Assurance function of COO, and drive issue resolution for issues identified by QA, improving processes and coverage.
• Implement strong monitoring routines across COO to ensure consistency and compliance with risk and control requirements.
• Implement quality assurance and control processes across COO including:
  • Issue lifecycle management
  • Issue remediation quality assurance reviews
  • Adverse issue reviews
  • Thematic analysis of high severity issues
  • Path to Green monitoring over remedial activities
  • MCA quality assurance reviews
• Be proactive and self-motivated in driving quality and timely reviews/assessments end-to-end.
• Contribute to continued improvement in COO QA methodology/procedures and coverage through the delivery of QA products.
• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).
• Assist COO Lead on day-to-day basis with ad-hoc projects, review of COO QA internal and external deliverables.
• This is a global role and involves interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• 10+ years of experience in risk and control, supervision, quality assurance / control and monitoring processes.
• Specific subject matter expertise regarding risk and control disciplines within Operations and Technology processes
• Demonstrated success in business, functional and people management
• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Experience in risk and control (including regulatory) remediation activities.
• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.

Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization

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