TTS NAM Operations Officer - C10

ROLE & RESPONSIBILITIES

Business/ Department

Objectives:

Team is responsible for providing Trade processing support for North America, Canada and LatAm countries.

Core Responsibilities:

1. Team Management  role

2. Risk and Control

3. Revenue and Cost management

4. Migration and Project management

Day-to-Day Responsibilities:

1. Essential functions and Responsibilities

a. Processing of day to day transactions as per local operating procedures.

b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained

c.Provision / deletion / modification of entitlements for user to access Citi applications. Trade Maintenance activities which includes Customer Static Database maintenance, group profile maintenance etc. Completion of request and clarification / Intimation sent to end user.

d. Meet required productivity metrics set for the team

e. Ensure tracking, accurate and timely resolutions of issues and exception raised

f. Client escalations / Client inquiries are investigated and responded appropriately

g. Adhering to the latest compliance /Sanctions / FATCA/AML  policies and guidelines

h. Sound MS Excel operations and accounting skills

i. Flexible working hours / days, as per country requirements

j. Managing send site expectations via phone call / emails  for query resolution / clarifications

k. Sound understanding of various trade products like: LC / Guarantee issuance/ confirmation /payments / supply chain finance /open account trading etc.

l. Strong knowledge about the Commodity market

2. Risk and Control

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Assist unit for audit preparation and necessary actions for clean audit results

3. Migration and Project management

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

e. Helps in Continuous Review of operating procedures and highlights risks in processes and puts mitigating controls

4. Revenue and Cost management

a. Give suggestions or participate in process improvements and cost improvement initiatives

5. Team Management

a. Ensure the team provides the best productivity to meet SLA targets

b. Motivate the team towards the business objective

c. Maintain team’s performance metrics to track defects, productivity.

d. Takes personal responsibility for identifying relevant training resources continuously to improve product and process expertise.

e. Ability to plan, assign, and/or supervise the work of other team members 

Financial/ Budgetary:

(TBD)

Individual Contributor (IC)/Managerial

(TBD)

Key Deliverables:

1. Ensure the team provides the best productivity to meet SLA targets

2. Processing of day to day transactions as per local operating procedures.

3. Client escalations / Client inquiries are investigated and responded appropriately

4. Participate in broader product initiatives & projects.

5. Participates in all process automation deliverables

6. Coordinates with various teams and Supports to performs UAT, wherever required.

Percentage of Travel:

 No                                  Yes, 10% of the Time       Yes, 25% of the Time 

Yes, 50% of the Time  Yes, 75% of the Time       Yes, 100% of the Time

Relocation:

(no here would mean that business would not consider outstation candidate)

Other:

This role is purely Night Shift based only.

QUALIFICATIONS

Required

Preferred

Education:

Bachelor Degree (commerce/science stream preferred)

OR

Master Degree (preferably Finance)

Experience:

Bachelor Degree - Min 8+ years in Trade Finance out of which minimum 3-4 years of experience in team handling / managing.

OR

Master Degree (preferably Finance) – 6+ years of experience (Trade Operations/ Services).

Certifications:

CDCS Certification

Skills:

Core:

1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment

2. Ability to work as a team with offsite partners.

3. Consistent ability to adapt to process changes quickly and accurately.

4. Strong attention to detail is required to ensure the data privacy of our client information

5. Strong team management skills

6. Good knowledge of UCP, ISBP, URR, Trade Services Products, Trade Finance Products.

7. Experience of leading successful teams

Competencies:

1. Information must be expressed coherently and accurately to key people in a timely manner.

2. Confidence, self-motivation and plenty of initiative

3. Strong sense of ownership and accountability for work

4. Ability to build working relationships with stakeholders

5. Good oral and written communication skills

6. Ability to work in team environment

Enthusiasm and strong desire to work in operations.

7. Working knowledge of URDG, UCP, ISBP, URR.

8.Possess end to end product knowledge of various trade related products

Other:

Excellent Oral and Written Communication, Good Knowledge in Excel, PowerPoint and other Office operating systems

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