Program Management Lead

The Vice President - Program Management Lead position is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.

There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

The Program Management Lead will deliver results through the management of professional team(s) and department(s).  The majority of the role will encompass project and program management and delivery of assigned projects, initially focusing on leading out a key global, Citi-wide regulatory compliance program. The successful candidate will use their stakeholder management skills to develop strong relationships with regional and global Business and Operations stakeholders and effectively deliver programs/projects on time and within budget. This includes close partnership with colleagues and stakeholders in other areas, such as Finance, Technology, Operations and the Business. The successful candidate will also be managing resources to deliver on assigned projects and may also have some direct line management responsibilities.

Position is based out of Mumbai, 60% work from office and for EMEA hours.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness.
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Oversees program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
• Ensures all areas of the program are appropriately staffed.
• Monitors program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Makes recommendations for training and development needs for assigned personnel.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management, accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Drive the overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with Citi project management governance.
• Support planning, directing and coordination of day-to-day activities of running a project or program including creation and maintenance of relevant program and project artefacts
• Assess the creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Manage and maintain the RAG and RAID for assigned projects or programs
• Contribute or lead the Steering Committee meetings and any other stakeholder meetings.

Critical Competencies:

• Demonstrated capacity working in highly pressured & volatile environments
• High proficiency in English with the ability to communicate clearly and concisely to senior management, including production and effective use of dashboard reports
• Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas.
• Ability to assess project risks and discover potential problems before they occur.
• Ability to resolve complex problems, where expertise is required to interpret against policies, guidelines or processes.

Qualifications:

• >15 years of overall corporate experience, with >10 years of experience into Project and Program Management, ideally in banking or financial services
• Experience in interaction at Board/Executive management level of businesses
• Experience of successful program/project delivery of finance/accounting/regulatory projects
• PMP or PRINCE2 certification must have
• Scrum Master certification strongly preferred
• Any other project management certification preferred
• Negotiation skills with external parties.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree - preferably Engineering background.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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