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Institutional Credit Management, In-Business QA - VP - Global Corporates

Job Req ID 24719060 Location(s) Mumbai, India Job Type Hybrid Job Category Risk Management
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Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the In-Business QA– Global Corporates Regional Lead

Key responsibilities include:

  • Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
  • Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
  • Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
  • Under the supervision of the Global Corporates QA Head, support execution of the following:
  • Consistent and objective assessments during QARs, covering Institutional and Commercial Banking in Taiwan
  • Subsequent follow-up on corrective actions that were raised during QARs            
  • Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions
  • Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
  • Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
  • Support Global Corporates Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
  • Support the Head of WLCR IBQA on internal projects and initiatives
  • Support ICM Voice of the Employee (VOE) initiatives


Quality Assurance: 

  • Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
  • Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
  • Understanding of policies and procedures with the ability to execute change seamlessly
  • Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
  • Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
  • Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
  • High awareness and adherence to the control environment including Quality Assurance


  • Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
  • Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
  • Proven culture carrier 


  • Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management 
  • Solid organizational skills with ability to manage priorities effectively 
  • Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 


  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills


  • BA/BSc or higher degree in Business (MBA), or any other related subject 


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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