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COO - Transformation Program Management & Oversights Analyst

Mumbai, India

Job Type: On-Site/Resident

Job Req ID 24735966
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration

  • Credible Challenge

  • Risk Management

  • Data and Results Driven

  • Accountable

  • Adaptable



The Transformation Program Office is responsible for the governance of Citi’s Transformation Program and the related, centralized processes and procedures required to effectively manage the oversight and execution of the Transformation Action Plan. 

The Transformation Governance & Process Sr Analyst will be a subject matter expert for Scoping & closure centralized processes and/or procedures applicable to all teams involved in this program, both within and outside of the COO. The Sr Analyst will need to effectively partner with stakeholders across the COO and business functions to drive compliance with closure processes, drive towards efficient and sustainable best practices. This role may also be involved in the creation and monitoring of reporting directly shared with the Regulators.

The work performed by the candidate will impact the effectiveness of the Transformation Program Office, which impacts the overall execution of the Transformation Program.


  • Performs Quality check of stakeholder delivered Scoping & Closure Summary documentation.
  • Liaises with transformation program groups, execution teams and Internal audit to ensure clarity regarding documentation requirements.
  • Advises stakeholders as governance and/or process subject-matter-expert for closure.
  • Manages and maintains recordkeeping documentation to ensure an audit ready environment.
  • Prepares metrics, tracks progress, conducts reconciliations and provides MIS/Dashboards to senior management.
  • Monitors reports to ensure appropriate process steps are followed by stakeholders.
  • Drives adherence to closure processes, procedures, methods, and standards.
  • Identifies and drives resolution of issues.
  • Supports planning and coordination of day-to-day activities.
  • Applies best practices for effective communication and problem-solving.
  • Works with regional and global team to implement the best standards across teams.
  • Support Issue and CAP creation and processing of approved changes as required.


  • Overall Experience of 7-9 years with hands-on execution experience on program management and a good exposure to program governance activities
  • Excellent computer skills with a high level of proficiency in Microsoft Office ,Tableau, JIRA, SharePoint.
  • Strong Data analytical and problem-solving skills.
  • Good to have knowledge on iCAP, PTS system.
  • Good experience on Stakeholder management.
  • Should demonstrate a commitment to quality and attention to detail.
  • Strong written and verbal communications skills with the ability to interact effectively.
  • Ability to thrive in a high-paced work environment.
  • Ability to work independently.


  • CA/MBA/Bachelor’s/University degree or equivalent experience


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Success Stories

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York


“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Shahzad A.

Data Tooling and Capability Head

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