Controller System and Data Operation (CSDO)

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Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Finance Solutions Senior Analyst - Hybrid (Internal Job Title: Finance Solutions Senior Analyst - C12) based in Citi Mumbai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Controllers System and Data Operations (CSDO) function within Finance Controllers group is responsible for supporting data operations, data quality assurance, configurations/cross platform services and change management function for both ledger and non ledgers, CSDO also supports balance sheet and reconciliations and different controllers adjustments, EUC and data initiatives.

The Requirements Sr. Lead Analyst will be responsible for managing the delivery of requirements/enhancements to support different reporting requirements across applications supported by CSDO Data Controls – Ledger.  A solid understanding of Finance and Risk Data Warehouse Operations, as well as, Project Management is also required.

The person needs to be a leader on the team with substantial professional experience, can coordinate deliverables across different areas/functions, communicates well with senior management and is a self-starter (i.e. takes the initiative and does not require much supervision).  The person will need to be fully focused on Implementation but should assist in troubleshooting Production issues and/or providing coverage (if other responsibilities permit)

In this role, you’re expected to:

• Manage day-to-day deliverables of the processes/workstream supported in Mumbai;
• Develop and coach requirements support analysts to ensure daily deliverables are met according to standards and regular one-on-one discussion for development and appreciation of role in the program
• Establish partnership with Finance, Risk, Product leads, Change management lead, and Technology;
• Work closely with Technology and different stakeholders in the release schedule assignment/prioritization to ensure that work is prioritized accordingly with end-to-end consideration
• Lead and ensure appropriate handoff process of requirements to testing, and Technology team; and work with different partners to ensure correctness and completeness of impact assessments or functional requirements
• Coordinate and ensure pre-approval of change item are properly obtained per process
• Act as application SME with strong understanding of functionalities and process to support the overall program, and ensures that there’s no overlaps or conflicts within other changes
• Provide requestors with support and guidance on how to submit their requests ensuring alignment with strategic direction of the Program/application
• Work with testing team in ensuring that fundamental test strategies/plan, design and scripts are documented, consistent with the requirement, and agreed with key stakeholders and data consumers, if applicable
• Preparation, coordination and drive of meetings with customers, business & Technology for testing and requirements close out purposes.
• Support and/or participate in actual UAT testing, as needed, which will require a strong emphasis on analytical skills and ensure necessary documentations are accomplished prior to production migration
• Lead and support the delivery of identified projects/initiatives which have been highlighted by the business as key deliverables.  This will involve the preparation/documentation of Business Requirements. 
• Lead reviews with key stakeholders of testing results clearly articulating any issues discovered in addition to presenting viable solutions.  Attention to detail in addition to the ability to make independent decisions opining quickly on complex issues
• Liaise with  Business/Region, Sources, Technology, other stakeholders to resolve identified showstopper or critical issues before migration to Production
• Documentation of issues, metrics, status, requirements and others.
• Ensures the delivery of complete documentation of test results or data analysis required every cycle with respect to change management and enhancement governance and risk and control requirements
• Facilitate and execute post -production migration validation in coordination with Production team and testing team
• Provide cross-platform support related to integration, or source related request activities
• Drive coordination with production support by communicating/ mitigating risks in production BAU
• Participate in issue management process, ensuring that all issues/defects are communicated to both technology and finance controllers for both strategic and tactical resolution handling
• Provide and implement ideas for process re-engineering
• Participate in Finance Controllers initiatives related to reengineering (process efficiency, increase in data quality)

As a successful candidate, you’d ideally have the following skills and exposure:

• 6+ years relevant work experience in large financial services, consulting, shared services’ operations related or similar industry.
• With basic understanding of financial and regulatory reporting is preferred.
• Extensive experience on Software Development Life cycle in the area of Change Management for Data Warehousing, finance and risk related systems. 
• Strong and demonstrated implementation and project management, leadership and execution skills.
• Outstanding written and oral communication, influencing and presentation skills – must be able to present and influence across organization level and functions.
• Aptitude to translate strategy into execution in a complex and cross-functional organization.
• A self-starter with ability to independently manage work and drive multiple deliverables concurrently.
• Knowledge of Citi’s financial and risk systems, financial and regulatory reporting processes and organization is preferred.
• Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs.
• Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
• High proficiency in MS Office Products (Excel, Word, PowerPoint).
• High caliber team player with good judgment, flexibility and productivity with good track record in establishing partnership and team work.
• Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment.
• Forward looking with ability to mitigate and overcome any challenging roadblocks.  Must have “can do” attitude.
• Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization.
• Self-starter and with demonstrated leadership skill.

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