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Internal Audit Manager - US Personal Banking

Job Req ID 24727698 Location(s) Mississauga, Canada Job Type Hybrid Job Category Internal Audit
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The Audit Manager is an intermediate level role responsible for managing a team that is performing complex and critical audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to recruit, develop, and manage an effective Internal Audit team, that ensures the firm meets audit standards and regulations in partnership with business leaders and the develop, execute, and evaluate audit plans.

USPB Overview:

The Internal Audit US Personal Banking team is responsible for providing independent assurance over the key risks and processes associated with Citi’s US Personal Banking (USPB)  line of business and the associated servicing and operations.  USPB serves Citi’s home market with the largest consumer wallet in the world and offers consumer branded cards, retail services and retail banking (including mortgages). The IA USPB Team covers the end to end consumer product lifecycle from design of new products to the end to end customer experience. The IA USPB Team consists of audit and analytics professionals located in the US: Florida, New York, Delaware, Texas, and North Carolina; Mississauga, Canada, and Mumbai, India.

Key Responsibilities:

  • Participate in complex audit and business monitoring reviews across entities within the US Personal Banking.
  • Deliver reports related to risk-based audits, issue validations, business monitoring, regulatory, governance committee and senior management reviews.
  • Manage a small to medium sized team of Internal Audit professionals that delivers audit reports, in accordance with Internal audit and regulatory standards
  • Document and perform qualitative and quantitative checks on the governance reporting materials to ensure accurate, timely, impactful and concise communication to the stakeholders.
  • Review recent developments in the industry and adopt new age technology and auditing concepts into day-to-day operations.
  • Manage the development of audit process improvements, including the development of automated routines e.g., Computer Assisted Auditing Tools and Techniques (CAATTs), to help drive more effective and focused audit testing
  • Apply knowledge of key regulations and emerging risks to influence analytical testing strategies.
  • Collaborate with teams across the business and determine impact on the overall control environment and audit approach
  • Possess strong analytical and interpersonal skills, make sound decisions, exhibiting initiative and intuitive thinking
  • Develop effective line management relationships to ensure strong understanding of the business.
  • Demonstrate strong judgment, political astuteness, and sensitivity to cultural diversity 

Qualifications and Competencies

  • 6-10 years of relevant experience
  • Consumer regulations knowledge and Issue Validation Background preferred ; Fraud, financial crimes, AML/KYC knowledge is a plus
  • Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
  • Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
  • Effective project management skills
  • Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
  • Consistently demonstrates clear and concise written and verbal communication
  • Experience in governance reporting, automated routines (e.g. CAATTs) is preferred.


  • Bachelor's/University degree, Master's degree preferred



Job Family Group:

Internal Audit


Job Family:



Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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