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Generative AI Program Manager (Confluence and JIRA) - Hybrid

Job Req ID 23684594 Location(s) Mississauga, Canada; Toronto, Canada Job Type Hybrid Job Category Technology
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Generative AI Program Lead – Engineering and Architecture Practice Governance and Adoption


Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

About the Team

This role is in Governance & Adoption, part of Engineering and Architecture Practice in ICG. The mission of Governance and Adoption is to deliver digital products faster and better using best practice operating model and toolkit as well as drive adoption across +20,000 users across the firm.

About the Role

The Generative AI Program Manager will work closely with stakeholders at all levels within the organisation from Technical SMEs, specialist, users, vendors and management to enable Generative AI capabilities and drive the roll-out and adoption of such products across the organisation.

Key Responsibilities

  • Hands-on management of Generative AI initiatives navigating regulatory compliance, company’s policy and Software Delivery Life Cycle process
  • Coordinate the in-depth review, and prioritisation of the use cases for Generative AI
  • Drive adoption throughout the product maturity
  • Implement established program management standards and framework in place
  • Manage stakeholders at all levels within the organisation to deliver the objectives


  • Hands-on, self-starter and results driven
  • Organised and able to influence cultural change
  • Ability to get into the detail whether to find better solutions or understand the product better
  • Able to work efficiently with virtual teams
  • Ability to build key work relationships at all levels and reach consensus despite differing goals and priorities at all levels
  • Consistently demonstrate clear and concise written and verbal communication
  • Excellent presentation skills


  • Background in delivering and driving adoption of AI, Generative AI or emerging technology
  • Hands-on experience working in a highly regulated environment with processes which must be adhered to
  • Solid knowledge of Program Management techniques including Prince2 and Agile
  • Good knowledge of Confluence and JIRA a must

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply


Job Family Group:



Job Family:

Digital Technical Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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