Standard Settlement Instructions (SSIs) Utility Solutions Lead - Director - London

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in payments/SSIs, process re-engineering, data analysis and program strategy and delivery to Citi’s Optimisation and Enablement Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Operations Optimisation and Enablement team (“OOE”) sits within the Operations Division which is part of the Chief Operating Office.   OOE partners with operations functions in defining strategy and associated operating models and managing program execution.  We are solutions oriented and leverage deep domain expertise to make an impact across all core operations functions.  

What you’ll do

The SSI Utility Solutions Lead is accountable for the design and delivery of an SSI utility function which will service firmwide payment and settlement processes.  The role holder will:

• Conduct current state analysis of all SSI functions, processes and tooling across Citi’s products and geographies

• Using domain knowledge and expertise, define common standards for SSI set up and maintenance and design a scalable target operating model to support those processes. 

• Engage stakeholders across product and functional domains to drive adoption of the SSI utility

What we’ll need from you

• Experience in a related role with extensive experience in business, functional and people management.

• Lean/Six Sigma Master Black Belt Certification.

• Domain knowledge and expertise of SSI and payment processes and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering. People management skills. High level of discretion and judgment in the application of reengineering principles.

• Consistently demonstrates clear and concise written and verbal communication

• Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to reengineer the process to create significant improvement across all key variables.

• Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and compliance to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.

• Ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.

• An entrepreneurial spirit and mindset

What we can offer you

This role provides an opportunity to make a meaningful impact, quickly and in a dynamic and exciting organisation.  It will give you access and insight into multiple product and operational functions which offers significant potential for additional re-engineering opportunities. 

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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