Head of Prime Services Margin Operations – Markets Operations, Director

Organization Overview:

Markets Operations represents the evolution and transformation of Operations in the Finance industry, creating a unique approach to product and solution delivery. We prioritize our people and culture, investing in your experience, development, and career success at Citibank. We are modernizing our operations, offering flexibility and fostering a diverse and inclusive environment.

As a dynamic, global, and diverse organization with a presence in over 60 countries, we encompass all post-execution operations teams, including product-aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative, Clearing & Commodities Operations. We support a wide range of Capital Markets products and services, including:

• Fixed Income: (FX, Rates, Credit, Muni, Cash, and Derivatives), where Citi consistently ranks among the top 3 market players.
• Equity: (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, Clearing, and Foreign Exchange Prime Brokerage), where Citi has a significant growth program to expand capabilities and services.
• Syndicates: Supporting both Fixed Income and Equity new issues and IPOs.

Our Operations groups are central to all firm activities, significantly impacting the trade lifecycle. We collaborate extensively with internal stakeholders (Front Office Sales and Trading Desks, Compliance, Legal, Finance, Risk, and HR) and interact significantly with external clients, playing a key role in their overall experience. A dedicated client relationship group oversees service performance and strategic partnerships with top-tier clients, ensuring a first-class experience when doing business with Citi.

In a fast-paced environment, we maintain a robust control environment, complying with global regulations and internal policies. We proactively identify risk reduction opportunities through continuous control evaluation, protecting our clients, the firm, and our reputation. We collaborate closely with global peers, partners, and regulators, playing an integral role in optimizing processes and driving industry strategy.

Team/Position Overview:

Within Markets Operations, Margin & Collateral Operations teams mitigate counterparty exposure and ensure regulatory compliance while delivering best-in-class capabilities in margin and collateral management, inventory management, risk management, and collateral efficiency. The team supports global Markets businesses across products, regions, and entities, engaging with a broad range of stakeholders.

The Prime Services Margin Operations team manages margin exchange with clients and affiliates. Responsibilities include reviewing margin calculations, managing client interfaces, issuing margin demands, and managing client cash flows for the Futures & Cleared Derivatives and Prime Brokerage (Prime Services) businesses. The team operates across multiple locations, including Getzville, Jersey City, Belfast, London, India, Hong Kong, and Tokyo.

Key Responsibilities:

• Leadership: Lead the Futures and Cleared Derivatives & Prime Brokerage Margin Operations capability. Serve as a senior point of contact with deep margin expertise, understanding end-to-end flows, risks, and regulations. Drive functional transformation, implementing best-in-class margin and collateral organization and capabilities.
• Strategy & Transformation: Drive strategy and transformation, setting the operational and technical vision for a global function aligned with long-term business strategy and firm priorities. Design and govern future-ready operating models, tools, and frameworks for scalable, efficient, and resilient processes.
• Decision-Making: Act as a critical decision-maker for operational execution across functions and geographies, balancing scale, complexity, and long-term impact.
• Risk Management: Implement and oversee robust risk management and control capabilities for margin and collateral management operations.
• Global Service Leadership: Operate as a global service lead, partnering closely with key business, technology, and Operations partners, as well as first- and second-line stakeholders.
• Product Design: Ensure well-designed products and services, aligning developments with the target operating model and design standards through close partnerships with other Margin & Collateral Operations leadership.
• Evaluative Judgment: Provide evaluative judgment based on information analysis in complex, unique, and dynamic situations, drawing on diverse internal and external sources.

People & Culture Agenda:

• Diversity & Inclusion: Champion diversity and inclusion, fostering a supportive and successful work environment.
• Culture: Promote a culture of continuous improvement, risk management. Cultivating a robust service and control environment.
• Coaching & Mentoring: Develop talent and support their growth.

Skills & Qualifications:

• Education: BA/BS degree preferred.
• Experience: Extensive prior experience in financial services, specifically leading global margin or collateral functions at a large financial services firm (preferred). Demonstrated expertise in margin processes, regulations, securities products, practices, risks, and/or product/service design, execution, and delivery of large strategic change programs.
• Margin Knowledge: End-to-end knowledge of margin, including impacts on liquidity, capital, financial & regulatory reporting, books and records, securities, and margin & collateral practices and infrastructure. Understanding of an end-to-end margin and collateral control framework and standards.
• Leadership Skills: Experience leading large global organizations, driving target-oriented performance with a focus on execution, control enhancement, risk management, client service and transparency.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.