Culture Advisor, Monitoring & Diagnostics

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Culture monitoring helps Citi to detect the values and practices across the bank that might increase risks to our operations, or in turn, be amplified to help us win. Working alongside traditional employee listening methods, a variety of unobtrusive culture monitoring techniques can help us to better understand decisions and actions across the bank and how effective our operational and control environment is in supporting our strategic objectives. Ultimately, a healthy Citi culture should positively impact our clients and the markets we operate in and this should be feedback by our stakeholders.

This role will support in the build-out of a holistic approach for monitoring and diagnosing different aspects of Citi’s cultural ‘health’ to ensure we are tuned in to the feedback loop mentioned above. This includes business-as-usual activities related to an annual Cultural Health Assessment and ongoing monitoring and diagnostics from the Culture Dashboard. The incumbent(s), will in turn, work directly with the Applied Behavioural Insights (ABI) Projects team, supporting behaviour change projects via the input of data insights and assisting with any diagnostic or monitoring requirements across all stages of the ABI project life cycle. Outside of these regular activities there lies much greenfield opportunity to test and trial quantitative and qualitative techniques for improved monitoring and diagnostics across Citi’s culture, with a specific interest and focus on unobtrusive culture measures.

What you’ll do

• Activities to inform Citi’s Culture Council review cycle, including input into any semi-regular governance-related activities that require a cultural lens
• Own or directly support aspects of the Culture Health Assessment including, analysis, summary, and presentation activities, developing underlying methodologies, developing associated procedural documentation, ensuring effective risk management and governance across the entire process
• Support in the Culture Dashboard build-out and UAT, working closely with our partners in the People Analytics & Insights team
• Support in ongoing uplift requirements of the Culture Dashboard late 2024 and beyond
• Support in the engagement with stakeholders across the bank to understand Culture data requirements and integrate these into Dashboard uplift activities, working towards a self-service model of Culture data to the organisation
• Work closely with the ABI Project team across all ‘Define’, ‘Diagnose’, ‘Design’, ‘Test’ and ‘Iterate / Embed,’ project requirements and support of quantitative and qualitative data aggregation and analysis requirements
• Develop outcome measures for the ABI projects, building mechanisms for capture and reporting
• Support in the development and testing of new and novel approaches to unobtrusive culture measures across Citi and integrate these into our processes, some of these areas may include, but not limited to; text analysis of board and other governance meeting minutes, review and analysis of external data sources (e.g. Glassdoor) for cultural themes that pertain to Citi

What we’ll need from you

• Quantitative skills enabling the effective aggregation and analysis of a variety of data
• Experience with data science or applying more sophisticated measurement techniques would be advantageous
• Experience working with qualitative data and developing mechanisms for streamlining analysis and integration with other data sources
• Capable of performing effectively in complex situations with limited guidance
• Excellent communication and problem-solving skills
• Excellent stakeholder engagement and management skills
• Advanced Degree in any of the following areas preferred: Behavioural Economics / Behavioural Science, Applied Psychology / Organisational Psychology, Philosophy, Sociology or other relevant areas of the Social Sciences

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Programme
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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