Business Risk and Control Senior Manager for Technology, Director

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk and control, technology and stakeholder management to Citi’s Central Controls Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Functions Controls Testing Utility is responsible for the testing of controls that are designed and executed by Global Functions including the Operations & Technology teams. This team is also responsible for implementing control testing and monitoring for all 1LOD Maker Checker controls across Citi to ensure effectiveness of these controls.

This position reports to the Global Functions Control Testing Utility Head, within the Citi Chief Operating Office (COO) organization’s Central Controls Capabilities team; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for Controls owned by the Technology Assessment Units – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing. This role will focus on Technology Controls to create capabilities to evidence independent Control Design Assessment and Operational Effectiveness Testing of these controls.

The Technology Controls Testing Head leads and directs a team of approximately 15 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions with frequent engagement to senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, frequently at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advising business and function partners regarding control execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Global Functions Control Testing Utility Head on handling staff management issues, including resource management and allocation of work within the team/project.

What you’ll do

• Leads the Technology Controls Testing Utility by independently assessing Controls and proposing actions to address the root causes that persistently lead to Control failures by challenging both historical and proposed practices.

• Holds responsibility for controls testing program and for assessing the design of in-scope controls.

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risk arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Citi businesses & functions.

• Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes with appropriate controls.

• Identifies emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.

• Investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).

• Communicates and interprets Managers Controls Assessment (MCA) controls testing results and trends to audit, 2nd line and technology senior leadership – e.g., Operating Risk Forum, Quarterly Risk Assessment (QRA) Meeting, Business Risk and Control Committee.

• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing scope.

• Sets ambitious and measurable control testing goals for self and teams that align to business strategy and support business strategy realization.

• Clears obstacles for team through business cases, influence, education, and relationship leverage –  whether it be resource, process, or knowledge gaps.

• Coaches direct reports and any level of team member on topics ranging from team capacity management to specific testing design and execution points, and from performance management to testing platforms basics.

• Drives team for continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.

• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Undertakes any additional duties assigned and as needed that are commensurate to this position’s skill levels and experience levels in support of fulfilling Control Testing Utility objectives.

What we’ll need from you

• Relevant risk and control and technology experience, including managerial experience.

• Experienced in Technology Risk, Cyber Risk and with good exposure to other Non-Financial Risks.

• Experienced in banking products and processes especially high-risk manual and semi-automated processes within Technology and Information Security. Should have had hands on Technology and/or Information Security managerial experience.

• Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.

• Proficient in developing new ideas to mitigate risk and improve current processes.

• Prioritizes high impact potential problems effectively. Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.

• Ability to measure and assess the impact of rare-event risks. Well-versed in reviewing the dimensions of risk.

• Advanced Leadership skills and operates as a leader with an understanding and appreciation for diverse backgrounds.

• Experience managing teams with broad accountability in a complex environment. Ability to work effectively in a cross-functional organization Ability to balance strategic priorities with tactical actions Proven track record and accountability in making quick decision that have an immediate impact on business financials.

• Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.

• Certifications relating to Tech and Cyber Risk Management, Operational Risk Management preferred.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of Risk and Controls in the fast-growing Central Controls team. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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