Officer, Transfer Agency Change Business Analyst (Hybrid)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

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Citi’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team Officer, Transfer Agency Change Business Analyst ( Hybrid) ,Internal Job Title: Cash & Trade Proc Intermediate Analyst - C11  based in Kuala Lumpur.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.

In this role, the Change Management Team on Projects relating to Transfer Agency. The role will involve managing, planning, business analysis, testing, project reporting, project communications and working with the multiple stakeholders through all stages of the project lifecycle.

Key responsibilities are:

• Requirements gathering/gap analysis (including facilitation of workshops) and documentation of business requirements (BRD’s/Impact Assessments for enhancement requirements) for the system including reporting.
• Document Operational Models & mapping out of new target operating models, balancing client needs with regulatory requirements & Citi’s multi-location operational model.
• Alignment with Citi’s standard TA product catalogue & ensuring ongoing updates are documented & submitted where required.
• Manage the planning, preparation and delivery of the testing phases (including functional, regression and Op model testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results.
• Manage the co-ordination, support and execution of User Acceptance Testing, Model Office & Parallel runs (pre implementation)
• Manage client change delivery.
• Working with multiple operational areas in regard to each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable
• Working with Operational Readiness in preparation for go-live.
• Provide input to management at TA platform level re co-ordination of environments, package releases, testing.
• Supporting the operating model design, systems migration process and process re-engineering
• Assess, understand and manage interdependencies with other work streams
• Maintain the APAC BOW
• Assist in co-ordination and MIS of the BOW with the Global Change Team.
• Contribute to other work-streams as the need arises.
• Quickly develop solid understanding of the technical systems used to deliver the TA service Act as functional TA SME if required.
• Promote a ‘fintech first’ approach when considering manual processes. Automation/efficiency should be the go to model.
• Development of trusted & collaborative relationships with technology counterparts.
• Openly share knowledge internally
• Mentor and regularly engage less experienced team members to drive efficiencies & mitigate risk within our operational processes we deliver to our clients.

Development Value:

• Opportunity to work on a high profile projects
• Work as part of a Global Change management team
• Work in partnership with internal and external parties such as internal senior management, operations, technology and vendors
• Grow and develop project skills and Transfer Agency knowledge
• Develop system testing skills.
• Gain experience in working with a third party vendors and managing senior stakeholders.

Knowledge/Experience:

• This position requires an individual with a proven record of delivering complex change within a projects and operational environment
• Minimum 3 years industry experience in Transfer Agency / Fund Administration in a project management / Business Analyst role.
• Demonstrable understanding of Transfer Agency business and processes
• Strong understanding of project management methodologies.
• Experience in client communication
• Experience in planning and execution of UAT, including working with offshore UAT teams.

Qualifications:

• Bachelor’s degree in accounting/finance/business studies/technology or equivalent desirable project management certification by a reputable organization.
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience in Transfer Agency and/or Change Management.

Skills & Competencies:

• Strong analytical and project management skills
• Excellent organisational, planning and prioritisation skills and experience operating within a high pressure environment.
• Problem solving ability and good business judgement – knowing when to escalate, who to keep informed to identify next steps/resolution
• Demonstrated ability to work independently with minimal supervision, self- starter, adaptable
• Strong communication and stakeholder management skills.
• Proven ability to work as part of a high performance team.
• High degree of accuracy and attention to detail
• Ability to negotiate with and influence internal operational staff at all levels and project counterparts
• Ability to manage numerous competing concurrent activities and complex integration solutions
• Familiar with Change Control cycle and applying same to their work-stream.
• Effective time management and ability to adhere to deadlines is required.
• Excellent verbal and written communications skills, displaying professionalism at all times
• Highly PC literate (e.g. Visio, Project, PowerPoint, Quality Centre, Advanced Excel, Word, Outlook)
• Highly motivated
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce.  Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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