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Officer, AML/KYC -Global Screening Operations Analyst (Mandarin & Cantonese Competency) – Hybrid, MYS

Job Req ID 24736250 Location(s) Kuala Lumpur, Malaysia Job Type Hybrid Job Category Compliance and Control
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

At Citi we’re not just building technology, we’re building the future of banking.  Encompassing a broad range of specialties, roles, and cultures, our teams are creating innovations used across the globe.  Citi is constantly growing and progressing through our technology, with laser focused on evolving the ways of doing things.  As one of the world’s most global banks we’re changing how the world does business.

Citi’s Independent Compliance Risk Management (ICRM) is an independent control function that provides guidance and challenge to the firm, managing compliance risk and promoting behavior that is consistent with Citi’s mission.

Global Screening Operations (GSO) defines global processes in line with Citi's Sanctions Screening Policy and Global AML Name Screening Standard to ensure standardization of sanctions and non-sanctions screening activities across Citi. Oversees implementation and coordination of sanctions and non-sanctions screening operational processes to identify efficiencies and ensure consistency.  Provides guidance on sanctions screening and non-sanctions operations proposes solutions and serve as point of escalation to route emerging issues to Sanctions Compliance as a key control for mitigating money laundering, terrorist financing and reputations risks.

We’re currently looking for a high caliber professional to join our team as Officer - AML/KYC, Global Screening Operations Analyst  - Hybrid (Internal Job Title: Compl AML Execution Analyst 2 - C10)based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected:

Review and disposition of Alerts generated through the screening of the New to Bank (NTB) accounts opened and maintenance processes of existing accounts as well as the periodic screening of the entire customer portfolio under purview against the additions to the Sanctions List issued by the regulators. Decision-making on escalation/closure of case.

  • Serving as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation.
  • Providing training and mentoring to analysts on investigative techniques, internal systems, products, money laundering policy and sanctions regulation.
  • Conducting searches, gathering data and recording evidence from Citi internal systems, the Internet and commercial databases and submits enquiries to the business or Compliance contacts within the organization
  • Accumulates facts from investigations to be utilized in presentations to Senior Management and Compliance
  • Reviewing Analysts’ recommendations for further enquiry, escalation or closure
  • Submitting requests for further information in the event of name matches
  • Authorizing closure of cases
  • Conducts enhanced due diligence investigations in support of policies and procedures.
  • Conducts alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements.
  • Operates within agreed business SLAs and confidentiality standard decision-making on escalation/closure of case.
  • Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Builds and applies knowledge of sanctions screening processes.
  • To prepare the recurring QA Status Report (Hub). This includes QA Monitoring (responses to Potential Re-open, flagging off observations/re-opens, assignment for re-open corrections and monitoring completion)
  • Partners with business teams to develop process improvements and solutions.
  • Provides training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation.
  • Deals with most problems independently and has some attitude to solve complex problems.
  • Ensures the quality of tasks provided by self and others on team.
  • Independently performs more advanced and diverse financial, statistical and operational studies to substantiate business decisions using analytical skills and knowledge of data analysis tools and methodologies.
  • Supports the successful accomplishment of internal Risk Control, and Self-Assessment (MCA) policies as they apply to the department
  • Maintains a proactive curiosity and pursues investigations to a greater level of diligence than normally required for the standard due diligence.
  • May act as a back-up in the tasks delegated by Team lead.
  • Supports implementation of new products during UAT of systems and processes.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources. Additional requirements:


Knowledge / Experience:

  • Required: 1 year experience in Sanctions or AML Monitoring
  • Required: Understanding of Sanctions and AML Monitoring Processes
  • Required: Excellent written and verbal communication skills
  • Required: Demonstrated initiative and creativity in problem solving
  • Required: Computer Literate. Proficient in Windows applications, and Internet and commercial database searches

Responsibility to Our Clients

  • Builds relationships with various business units within the organization
  • Delivers client solutions
  • Leverages functional and business knowledge

Responsibility to Each Other

  • Builds partnerships and values diversity
  • Communicates effectively

Responsibility to Our Franchise

  • Drives results
  • Uses sound judgement
  • Innovates and manages change
  • Manages risk and control
  • Pursues learning and self-development

Sanctions Screening

  • Analyses and Investigates name matches
  • Makes responsible decisions
  • Builds and applies business, regulatory and country knowledge

Stakeholder Management

  • Shares information and escalates when in doubt


  • Strives for “best in class practices”
  • Leads innovation
  • Delivers effective solutions


  • Advocates Anti Money Laundering and Sanctions within the organization and externally


  • Mandarin
  • Cantonese
  • English


  • Banking / Finance / Business background
  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:

Compliance and Control


Job Family:

AML Execution


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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