MYS CTSM KL - Sales Surveillance Team Lead (Wealth Management) (Hybrid)

Business Overview

Asia Citi Wealth business serves markets across Hong Kong, Singapore, and Dubai.  The business in Asia offers a diversified range of products ranging from insurance products to complex wealth management products to in excess of 5.4 million customers with a deposit book of US$93 Billion.  With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities.

Job Objective

This role is part of Wealth Asia Supervision Team and is integral to establishing a robust Social Media Surveillance, Investment, Insurance, and FX sales surveillance governance framework that enables effective risk and control management for Wealth.

Reporting to Sales Surveillance Hub Head, this role will be responsible for supporting the Hub head in managing the Sales Surveillance team in the Kuala Lumpur Hub where the Investment, Insurance and FX sales surveillance processes are centralized in the Hub to drive greater efficiency, consistency, and enhanced governance of the sales surveillance process.

Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

In this role, you’re expected to:

• Manage and drive the incident management process from Start to Finish.
• Responsible for leading a team of sales surveillance analysts to deliver sales surveillance program (alerts, chat & call monitoring) for Wealth Management business.
• Responsible for handling Sales Surveillance procedure changes and working with Wealth Management Product governance teams in Investment, Insurance, and FX and teams in 2nd line of defense in ensuring procedures are up-to-date and relevant in current context.
• Engaging with countries on surveillance related matters, work with Business Risk & Control and Surveillance Oversight teams in identifying gaps, raising CAPs, evaluating gaps identified in a market for applicability across markets, and collaborating with these markets till remediation is complete.
• Support the KL Hub Head in executing a robust control and governance framework and associated processes to support the effective review of Social Media Surveillance, Investment, Insurance and FX sales surveillance activities across markets in scope within Asia/EMEA/NAM.
• Lead the migration efforts for migration surveillance process from working with markets on outsourcing approvals, understanding surveillance data sets, working with technology to complete the migration from manual mode to an end-to-end automated monitoring solution.
• Manage the operational Service Level Agreements (SLA) for markets and ensuring onboarding of staff, training, and automation of process.
• Support the KL Hub Head in implementing a robust regional continuous control monitoring and reporting framework to enable the timely and accurate analysis, reporting and escalation of qualitative and quantitative MIS that enable risk and control awareness, to facilitate risk-based management and to identify emerging risks, risk concentrations, and trends for corrective and preventive actions.
• Review capacity planning and perform continuous process enhancement review and ensure that efficiency and productivity of the unit is within the agreed KPI and SLA.
• Lead the training efforts for the Hub or teams in ensuring key changes in procedures and learnings from various reviews are translated and communicated to Surveillance analysts to ensure consistent delivery of surveillance program.
• Perform Horizontal review on any gaps identified in one market/product to ascertain applicability of the same in other markets.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

Knowledge/Experience/Technical skills:

• The ideal candidate will have more than 6-8 years’ experience within Financial Institutions of which should include: -

  At least 2 years of successful experience in leading a team with diverse cultural background and managing priorities, process, and processing components to achieve expected (or better-than-expected) results.

  Current Social Media Surveillance and Surveillance Monitoring experience in the preparation of Management reports, assurance tests, audit reports or other product/solution delivery communications.

• Good understanding of operational risk and control processes and procedures.
• Excellent quantitative, analytical, and problem-solving skills with attention to details.
• The ideal candidate should have a deep understanding of controls and risks associated with the consumer products.
• The individual should have considerable experience in establishing, executing, and building governance and controls within the wealth management business / consumer banking.
• Individual should have deep understanding of Social Media Surveillance and Wealth Management Products covering Investment, Insurance and FX.

Personal Skills:

• Experienced people manager.
• Good communication and interpersonal skill in senior management interaction & engagement, influencing business decision.
• Ability to negotiate with and influence Business Leaders, and In-Country Program Teams to achieve results that will impact the Wealth Business significantly.
• Proactive, self-motivated, and proven ability to use own initiative and judgment and take lead to work with internal clients in a positive manner and help deliver solutions that benefit the business.
• Ability to run and manage conference calls with business partners, technology, and functional peers from multiple disciplines to reach a common goal.

Education:

• Bachelor’s/University degree or equivalent experience, potentially master’s degree
• Preferred: Compliance/Controls related working experience within financial institution.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting