Manager, Business Continuity Mgmt (BCM) - Hybrid

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Manager, Business Continuity Mgmt (BCM) - Hybrid (Internal Job Title: COB & CM Intmd Analyst - C11)based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The COB & CM Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

In this role, you’re expected:

• The COB & CM Intmd Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).
• Manages risk by analyzing the root cause of issues, impact to business, and required corrective actions.
• Collects and analyzes security risk evidence and coordinates with internal and external compliance and auditing agencies officials.
• Interfaces with business managers, end-users, and technical staff for provisioning access and exercises independent judgment in analyzing, configuring, and fulfilling required security solutions.
• Develops procedures and process control manuals. Initiates and manages the assessment, knowledge transfer, and transition of new security and or COB systems.
• Generates metrics and manages productivity to ensure service level agreements and client expectations are met.
• Troubleshoots and resolved the more complex and escalated issues not able to be addressed by the help desk requiring solid attention to detail.
• Utilizes good understanding of IS COB & Controls procedures and concepts and basic knowledge of other technical areas; identifies and analyzes problems; recommends and implements solutions.
• Resolves moderately complex problems projects through evaluation of business processes, system processes and industry standards.
• Applies good understanding of how the team and area integrate with others in IS COB & Controls in accomplishing objectives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Ability to work on multiple projects simultaneously
• Project Management
• Data Analysis
• Reporting Ability

Education:

• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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