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Officer, Loan Agency Operations, Client Service Analyst

Job Req ID 24733688 Location(s) Kowloon, Hong Kong SAR Job Type Hybrid Job Category Transaction Services
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At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank

We’re currently looking for a high caliber professional to join our team as Officer, Loan Agency Operations, Client Service Analyst - Hybrid (Internal Job Title:  Loan Doc & Proc Analyst– C09 - C10) based in Hong Kong.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

  • This role will manage to provide support to a variety of tasks related to the day-to-day loan administration process for syndication loans, including loan drawdown, loan rollover, payments, client enquiries within a complex loans operation environment.
  • Resolves problems by identifying and selecting solutions through the application of acquired technical experience and banking product knowledge.
  • Supports testing of various system enhancement, implementation, etc. and handles ad-hoc task assigned from time to time.
  • Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
  • Has direct interaction with various internal stakeholders and external customers to disseminate information or address enquiries in a timely fashion.
  • Occasionally supports Business in different regions on public holiday of respective servicing countries.

As a successful candidate, you’d ideally have the following skills and exposure:

  • Sound Knowledge of loan operation processes and procedures (syndication Loan processing experience is preferred).
  • Sound Knowledge of risk types, policies and control measures and processes related to loan operation.                                                                                                                                                   
  • Minimum 2 years of relevant experience in finance or banking industry
  • Consistently demonstrates clear and concise written and verbal communication skills in English and Chinese
  • Possess strong problem-solving skill with critical thinking, and works well under pressure and multi-task
  • Proficient in Microsoft Office

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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