USPB Regulatory Risk Officer - COO

Reporting to the USPB Regulatory Risk Director, the US Personal Banking Regulation Risk Officer is part of a team responsible for supporting the first line identification,  assessment , reporting and mitigation of regulatory risks. The scope of this responsibility encompasses specific laws, regulations, and internal policies applicable to US Personal Banking businesses operating in the U.S.  The candidate will collaborate with counterparts in Regulatory Risk, COO, Business Control Teams, Operations & Technology, and 2nd line of defense partners to help ensure regulation risks are adequately managed across the U.S. Personal Banking business.  Prioritized regulations supported include (but are not limited to) Regulations Z, B, V, CC, E, DD, ADA, O, FACTA, UDAP, MLA, SCRA, TCPA, Bankruptcy, and E-Sign.

Key responsibilities include:

• Review of USPB issues to determine regulation(s) impacts and completeness of issue description.
• Educating and providing guidance to MCA Coordinators, and tactical process owners on how to ensure the control and monitoring tools are designed to mitigate regulation risk and support required regulation adherence for assigned regulations.
• Review and analysis of customer complaint data to determine regulation(s) impact and identification of key themes and trends.
• Supporting preparation of various team reporting.
•  Assisting in development of recommended corrective actions and improvements required to mitigate the identified risks associated with poor performing controls and monitoring and identifying missing controls and control coverage gaps.
• Guiding and directing the MCA Management Team and process owners across Business, Operations, and Technology on establishing permanent audit readiness activities that effectively demonstrate adherence to applicable prioritized regulation requirements. 

Qualifications:

• Minimum 5 years of relevant experience
• Subject matter expertise on the U.S. Consumer protection regulations impacting US Personal Bank Business
• Familiarity with the core end-to-end processes performed in the US Personal Bank business.
• Familiarity with governance, risk and control management, risk approvals, as well as engaging with 2nd/3rd lines of defense and U.S. Regulators (preferred, not required)
• Strong analytical skills
• Strong influence management skills
• Effective verbal and written presentation skills
• Proficient with Excel and PowerPoint
• Effective time management skills
• Comfortable operating with limited guidance and under significant time pressure

Education:

• Bachelor’s Degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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