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Senior Digital Accessibility Specialist

Job Req ID 24757002 Location(s) Jacksonville, Florida; Irving, Texas Job Type On-Site/Resident Job Category Risk Management
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We are seeking an individual who is passionate about digital accessibility to join the team as a Senior Digital Accessibility Specialist. This individual will report into the Director, Digital Accessibility Center of Excellence, in Technology Controls, and will be responsible for guiding internal partners in digital accessibility development, testing, and remediation, as well as verifying compliance to WCAG and other accessibility standards in alignment with Citi’s ADA policy. This individual will be responsible for educating others on how to implement and test web pages, mobile applications, emails, PDFs, and other commonly used digital file-types for WCAG compliance. Additionally, the Senior Digital Accessibility Specialist will assist with periodic monitoring and reporting of WCAG compliance, as well as designing test processes and procedures. Across all of these efforts will be work to change the culture of the organization, and update “the way we work” to include accessibility considerations.

The Senior Digital Accessibility Specialist is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. They must have the courage to always do what’s right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.


  • Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve
  • Understand how a global matrixed organization operates and functions, and thrive in this type of environment
  • Focus on highest priority demands while maintaining progress on other important work activities; understand how initiatives support organizational success; eliminate activities that distract from the critical few priorities.
  • Establish bold performance goals; strive to achieve more than what seems possible and put in persistent extra effort when needed; hold self accountable for exceeding expectations.
  • Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness
  • Provide expert accessibility feedback in the areas of design (UX/UI), development, and testing to teams across Citi on new features and functionality
  • Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation and monitor remediation of those root causes
  • Partner with groups across Citi to share best practices for digital accessibility
  • Assume the intentions of others are based on common goals and shared purpose, and proactively help colleagues achieve their goals.
  • Participate in testing and evaluating digital accessibility software


  • 6+ years front end development experience
  • 6+ years native mobile development experience
  • 6+ years of digital accessibility development and testing for WCAG compliance
  • Experience implementing WCAG compliant technologies using Swift (iOS), Java and Kotlin (Android), HTML5, JavaScript, CSS, Angular, JQuery
  • Experience performing accessibility audits using assistive and automated technologies such as VoiceOver, TalkBack, JAWS, NVDA, Attest, axe, Access Continuum, and WAVE
  • Experience integrating automated accessibility testing with unit testing frameworks such as Karma, Selenium, and Protractor
  • Experience integrating automated accessibility testing within CI/CD pipeline
  • Experience with the following digital accessibility guidelines:
    • W3C Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 A and AA)
    • Section 508
    • User Agent Accessibility Guidelines (UAAG)
    • Authoring Tool Accessibility Guidelines (ATAG)
  • Experience writing Accessible Rich Internet Applications (ARIA) code within HTML
  • Experience with PDF/UA and PDF accessibility
  • Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes
  • Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching
  • Ability to mentor others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forums
  • Fast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert on compliance guidelines and initiatives
  • Experience working in an agile environment
  • Experience working with vendors on development and testing for accessibility
  • Strong verbal and written communication and diplomacy skills, with ability to maintain working relationships across a geographically dispersed organization
  • Industry certifications desired: International Association of Accessibility Professionals (IAAP) CPACC, ADS, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 20, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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