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Program Mgmt Intmd Analyst - C11

Job Req ID 25882087 Location(s) Jacksonville, Florida; San Antonio, Texas; Meridian, Idaho; Roy, Utah; Florence, Kentucky; Johnson City, Tennessee; Tucson, Arizona Job Type On-Site/Resident Job Category Project and Program

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The Program Mgmt Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
Responsible for the review and analysis of the financials including investigation of variances noted for the period.
Reports to the Business Management Office Head any inconsistencies or improprieties noted during the review.
Identifies primary drivers for cost movements and variances observed, and ensuring recovery and costs are close to budgeted numbers and plan.
Analyzes data to ensure proper accounting booking procedures have been followed.
Ensures timely booking of accrual entries for the Centre.
Reviews and analyzes payments and ensure expenses are charged to the proper cost center.
Provides timely, relevant and accurate reporting & analysis of the results of performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan.
Monitors monthly productivity and provides inputs to ensure timely reporting of Productivity Saves.
Maintains hiring and attrition tracker.
Provides weekly variance analysis on HC movement, requisition control, generation of weekly/monthly HC reports.
Supports the preparation of monthly packages for senior partners to review as well as and various ad-hoc reporting requests from senior leadership.
Identifies program risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years relevant experience

Education:

Bachelor’s/University degree or equivalent experience

Program Management of key strategic and critical initiatives.
Drive consistency, optimization, transformation, and controls across lines of business within servicing.
Remove obstacles, roadblocks, and distraction that could prevent Frontline Operations teams from delivering on critical KPIs.
Advocate on behalf of servicing teams to ensure non-operational projects are aligned to business goals and priorities.
Drive agent communications/training proactively and reactively based on changes.
Drive the customer and employee experience.
Support the service delivery framework and toolset (Confluence/Jira).

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$62,620.00 - $87,380.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 10, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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