Fraud Risk Group Manager _

Job Description

The Fraud Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a subfunction. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

The candidate will interface with the Business owners to understand the Business objectives and initiatives and work to maximize return on investment (optimize fraud loss) while fully complying with internal policies and applicable laws and regulations.  The role will actively participate in risk assessment and make recommendations to balance risk/reward tradeoffs. In addition, this position will be the central point of communication and lead monthly performance/reporting meetings with key Business and Risk Management partners.  The incumbent will have frequent interaction with key partners including Fraud Operations, Client Research/Security Operations, Fraud Analytics, Process Integration, Technology, and Digital Fraud/Business teams, and others.  The role will directly supervise a small team of specialized Fraud Policy Managers in support of the objectives.

Responsibilities:

• Act as a primary point of contact for the Business as well as Fraud and Risk Partners across First and Second Line to escalate and address fraud issues and ensure accurate financial analysis and reporting.
• Develop, drive and support fraud-related governance activities including documentation, operational risk assessments, and control framework activities. Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers.
• Along with others and direct reports, work with the Business to understand and assess new projects for fraud risk and identify key impacts related to fraud loss exposure.
• Make recommendations for appropriate controls which will maximize return on investment and optimize fraud loss and operating expense at their respective lowest levels.
• Develop and implement strategies to improve the identification, error-tracking and reporting of fraud and operational losses, including recoveries, and enhancing visibility into available recovery channels. This includes the identification of patterns of processing risk including system issues, fraud agent errors, root causes, and key areas for operational improvement.
• Actively monitor and understand the latest fraud performance trends, quickly responding to lead mitigation of risk and communicate these trends and actions to the Business and Fraud senior management.
• Articulate the value of projects and overall approach to fraud related issues to senior management, Global Fraud partners, and the Business.
• Share best practices throughout all NA Businesses and support development and execution of effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management.
• Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues.
• Support the Control group in the evaluation and management of Global policies and standards, regulatory requirements, and issue management.
• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans. Ensure metrics are aligned with strategic goals and support proactive issue identification.
• Assist in managing peer reviews and audits, and effectively lead governance routines.
• Maintain strong awareness of industry trends and leverage available benchmark data so this can be effectively communicated to Business and Fraud Utility partners.
• Successfully develop, coach and motivate a small team of highly skilled Policy Managers.
• Through direct reports, actively manage the end-to-end fraud financials and forecasting process across Retail Bank and Wealth segment, including annual fraud loss planning, weekly / monthly forecasting routines, financial reconciliation, reporting and analysis.

Qualifications:

• 7+ years’ experience in financial services fraud or risk management, with specific experience in retail and/or commercial banking.
• Direct experience in collaboratively influencing a variety of business partners is required.
• Knowledge of industry best practices and a network of industry contacts are preferred.
• Excellent presentation, written and verbal communication and strong interpersonal skills are required, including the ability to tailor communication approaches and content to a variety of audiences.
• Experienced in Operational Risk preferable.

Education:

• Bachelor’s Degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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