Log Monitoring Analyst - C10 - ISTANBUL

This position requires the individual to review the activities performed by the SA/DBA/ISA teams, operate within a team environment and work closely with other involved groups within the business.

The main responsibilities are; 

• Review events to ensure all the activities performed are using a valid justification
• Detect and report discrepancies found and track the same till closure
• Analysis and reporting of repeated issues/incidents
• Interact with application support and other groups to address outstanding issues
• Log content validation in order to meet predefined policy
• Prepare and publish reports/metrics to management and clients as directed
• Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
• Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
• Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
• Create/ update documentation related to services provided
• Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
• Maintain highest standards of service quality
• Coordinate collection of audit evidences regarding log review process.
• Participate global/regional calls regarding log review process onboarding of new primary systems. Work with regional teams,  local GIAM team and responsible business units for the required actions for onboarding
• Provide guidance and support to log review analyst team members regarding reviewing of complicated logs and tools used for log reviews
• Ensure performing annual review of local log review procedures and job description documents and coordinate revision of the documents within the team.
• Act as deputy in the absence of Turkey Log Review Unit Manager.

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