Portfolio Strategy & Operations Manager - SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations.  Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team great – so in this role as the IDEAS Portfolio Strategy & Operations Group Manager you will work closely with Portfolio Lead and all the IDEAS leads to drive the organizational objectives. You will need a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. You have a curious mindset, thrive in collaborative teams, and are passionate about new technology. By your nature, you are also solution-oriented and commercially savvy.

Responsibilities:

• Partner with Lead of the IDEAS organization and the Portfolio Lead to ensure critical and appropriate topics are presented to the leadership team for awareness, discussion and/or decision making.

• Assist the Portfolio Lead and Manager with connecting the dots across all the happenings, drive transparency, and foster open and honest dialogue regarding business performance, employee well-being, project updates, and strategic planning

• Prepare various executive management presentations and reports to support product/service delivery and decision making.

• Develop compelling and persuasive presentation materials to communicate organizational results and learnings to senior leadership.

• Assist in partnering with communications team on strategy, leadership messages, forums, and speaking events.

• Design and implement lightweight processes that move the organization forward and keep deliverables on time and to the highest quality

• Ensure relevant members of the leadership team are prepared for meetings and interactions with external and internal stakeholders

• Be open to take on responsibility of high priority special projects which are important, but not necessarily the responsibility of any one team

• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational.

• Establish cadence of routines to ensure oversight and coordination of large-scale meetings/events such as site visits, town halls, focus groups, extended leadership meetings, and off-sites.

• Drive and support other key initiatives as they arise and provide business insight to identify opportunities to maximize efficiency including organizational health (span of control, organizational/operational design, etc.)

• Helps to determine release goals for a large enterprise portfolio of platform products

• Creates a comprehensive user experience for an entire customer domain using various design thinking techniques

• For any issues, communicates to Sr. Management; assess the alternatives to resolve issues and builds a plan for resolution; makes recommendations that will meet the goals

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices

Qualifications:

• 10+ years in Technology, Business Management or Management Consulting experience in financial services

• Ability to articulate complex concepts into salient facts creating c-suite quality visualizations and presentations

• Strong analytical, communication, leadership, and quantitative skills/understanding of enterprise and emerging technology principles

• Proficient in PowerPoint, Excel, and Visio with excellent presentation and data visualization skills

• A track record of driving outcomes in environments that require consensus building and influence

• Experience with solid general management skills and exposure to varying tools with a strategy background from top tier consulting firms, and/or experience having previously run business functions (ideally in a regulated environment)

• Exceptional communication (verbal and written) and interpersonal skills, with the ability to influence and inspire both internal and external stakeholders.

• Experience in planning and leading strategic initiatives with little to no supervision and with strong program management skills

• Keenly analytical and structured in problem solving with the ability to clearly articulate solutions to all levels of the organization

• Entrepreneurial mindset, balancing the scrappiness of a startup with the process orientation of a large company

• Extreme comfort with ambiguity and driving change in large development organization

• Ability to think ahead and see what’s coming by connecting the dots

Preferred Qualifications, Capabilities, And Skills

• Excellent interpersonal skills and the ability to build strong working relationship with key stakeholders across the organization

• Ability to multi-task in fast paced environment and comfortable to operate without specific mandate

• Strong judgment and ability to handle confidential/sensitive information

• Trustworthy, reliable, anticipatory, and diligent about deliverable completion with governance in mind

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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