Head of Citi Technology Infrastructure Production Support

The Infrastructure Senior Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Manage sizeable resources, budget, policy formulation and strategic decisions
• Apply in-depth/comprehensive knowledge of subject domain/area to assume responsibility for large, complex systems/services/initiatives
• Apply a broad and comprehensive knowledge-base in multiple functional areas as well as underlying business strategy
• Ensure essential processes and procedures are in place and contribute to defining and re-engineering improvements
• Influence and negotiate with senior leaders across functions, communicating with external parties as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years experience, including 8-10+ years of managerial experience
• Experience in a technology infrastructure role with extensive experience in infrastructure technologies and/or functions, business, as well as functional and project management
• Experience in financial services or large complex and/or global environment preferred
• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
• Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Description

This global role is accountable for leading the Citi's Technology Production Support organization. The Infrastructure Sr Group Manager, manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to Production Management as well as practical delivery across technology. Excellent communication skills required to influence a wide range of audiences, from the most senior leaders to the technology front line. Develops medium- to long-term plans and executes Production Support strategies across Technology, with applicability to the country clusters and in compliance with regulators across the firm. Provides input into strategic decisions affecting Technology. Full management responsibility of multiple teams, including management of people, budget, strategic roadmaps, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or technology operations. The role currently consists of first touch resolution and operational support of network, mainframe, and infrastructure application support responsibilities. This role provides the thought leadership for the continued maturity of these practices and operations for the firm.

Responsibilities

• Ensure managed areas are defining and implementing systems that are aligned with business strategy and goals
• Engage and support a wide range of diverse activities that require strategic vision and analyses
• Apply a broad and comprehensive understanding in multiple functional areas of tech and their underlying business principles
• Understand how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry
• Provide evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Impact the function by exercising control over sizable resources / budget, policy formulation and planning; has significant influence over future strategy
• Influence and negotiate with senior leaders (across functions); communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policies, applying sound ethical judgment regarding personal behavior, conduct and business practices; and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others to create accountability with those who fail to maintain these standards
• Lead a large team of practitioners with industry best practices, looking to continuously improve execution to exceed client expectations
• Accountable for collaboration with various internal audit, compliance and governance teams
• Ensure optimal people processes and procedures are in place to deliver operations

Qualifications

• 10+ years of experience in multiple technology disciplines (Internetworking, Mainframe, Windows, LINUX, Applications Site Reliability Engineering, with extensive experience in business, functional and people management
• Budget management, Risk & Control management, influencing skills
• Managerial Experience
• Thought leader and creative thinker
• Overall good human that works well with others

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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