Digital Product Management Senior Analyst (Rewards & Benefits)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The Digital space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

The Digital Product Management Senior Analyst is a position within the Rewards & Benefits team. Rewards & Benefits is tasked with creating the digital experiences that ignite excitement with Citi’s financial products. We help customers learn how they earn and redeem points, cash or miles – and make it easy to do so. Our mission is to create experiences that bring cards and retail bank rewards to life so customers stay excited about their Citi products. Our team drives the strategy across all rewards and benefits touchpoints across web and mobile and has overall responsibility for their success.

This position will require focus from a talented and imaginative individual who is passionate about creating best in class digital experiences to join the Rewards & Benefits Domain as a Digital Product Manager. This individual will report into the SVP, Head of Rewards & Benefits. S/he is responsible for developing and implementing detailed product roadmaps for our team to ensure Citi offers a best-in-class experience. We are looking for an enthusiastic, curious and tenacious professional with strong influence skills and a passion for creating outstanding customer experience to lead the product management process from ideation through launch and production monitoring, keep all stakeholders up to date and obtain all necessary compliance approvals for launch. Developing outstanding communication and diplomacy skills will drive success as you guide, influence and convince various colleagues and stakeholders across Business and Tech. 

Responsibilities:

• Provide Rewards & Benefits customer experience leadership in a fast-paced environment

• Accountable for end-to-end implementation of exceptional customer facing experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis and more.

• Ability to juggle multiple initiatives that are at different stages in the development lifecycle at a single time.

• Analyze performance, success and failures, conduct customer research and run A/B tests to improve customer experience and inform the roadmap moving forward

• Maintain the Product Roadmap with transparent prioritization criteria, clearly communicate goals, roles, responsibilities and desired outcomes, make appropriate tradeoffs to optimize time-to-market and roadshow with stakeholders early and often

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interface with Legal, Compliance and Risk to protect both our business and our customer’s interests

• Team up with Digital & Consumer Insights team to track usage and garner insights to feed back into roadmap prioritization

Qualifications

• A minimum of 1 year experience in product management, product design, agile delivery, business analysis, data science, or software engineering

• Strategic, results-driven product manager leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the Financial Services space

• Bachelor’s degree

• Customer-focused, enthusiastic, curious, willing to continue ask questions to get to an answer that makes sense

• Tenacious  

• Experience with digital measurement tools such as Adobe and Splunk to quantify experience and impact

• Excellent understanding of Customer Experience (CX) Principles and best practices for User Interface (UI) and User Experience (UX) Design.

• Ability to craft comprehensive business cases, including financial modeling and setting up Key Performance Indicators (KPIs).

• Proven experience in End-to-End Digital Product Management using Agile Methodologies and familiar with digital tools such as JIRA & Confluence for project tracking and collaboration.

• Hands-on experience with the End-to-End Implementation of Digital Experiences, from ideation to delivery, including business case creation, stakeholder alignment, requirements definition, legal and compliance reviews, and execution

Education:

Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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